Receptionist/Strata Support Consultant

Start your career where first impressions and attention to detail both matter. 

Grow with us. Entry-level role with training in strata administration.

Be the face of our head office. Professional reception and customer service.

Learn for the future. Build skills for administration, records, and operations.

The impact you’ll have:

Our head office continues to grow, and we’re looking for a friendly and organised Receptionist / Strata Support Consultant to support our front office and strata teams. In this role, you’ll be the first point of contact for owners, clients, and visitors, while also assisting with day to day administrative and strata support tasks.

You’ll play an important role in ensuring enquiries are handled smoothly, records are maintained accurately, and our customers experience professional and welcoming service from the moment they connect with 

What you’ll do

• Welcome visitors and clients, answer phones, and manage reception enquiries.
• Act as a first point of contact for strata related queries, directing them to the appropriate team.
• Maintain a professional and organised reception area and meeting rooms. 
• Manage mail, deliveries, document scanning, and filing.
• Assist with data entry and updates to ownership and contact records (training provided).
• Prepare standard correspondence, forms, and information packs.
• Apply privacy, compliance, and data-handling procedures accurately.
• Support strata managers and the wider team with general administration tasks.

What you’ll bring:

• Friendly, professional communication. In person, by phone, and by email.
• Confidence using computers (Outlook, Excel, Word, Teams, SharePoint)
• Strong attention to detail and pride in accuracy.
• Reliable, punctual, and positive attitude toward customers and colleagues.
• Willingness to learn strata systems and terminology.
• Genuine interest in developing an administrative career.

What’s in it for you:

• Growth: We’ll train you in systems, legislation, and processes that make strata work.
• Flexibility: Stable full-time hours in a professional head office, with support for work-life balance.
• Challenge: Each day brings variety. Front-desk interactions, problem-solving, and detailed back-office work.
• Belonging: Join a supportive team where people want to know you and want you to succeed.  
• Giving Back: Help improve community living. Your work has an impact where people leave.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?  

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home. 

We're also proud to be officially recognised as a great place to work. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work ™! If you're looking for a workplace where you can grow, feel supported, deliver real value to customers, and help create a great place to work, then this could be the perfect role for you.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

How to apply:
If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.
  
At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.
  
For up-to-date information about PICA Group, visit us:
  
https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/

https://picagroup.com.au/

  
You must have the right to live and work in this location to be considered for this opportunity.
  
It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.