Night Auditor

EMPLOYMENT TYPE:  Full Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Night Audit Agent

Key Responsibilities

This is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):

• Check-in and check-out services
• Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
• Prepare, check, and correct room rate variances by conducting thorough audits
• Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
• Runs the nightly processing sequence to reset systems for the next days' use
• Prepares and transmits credit card deposits
• Balance the rooms audit
• Keep team informed of all problems, emergencies and unusual matters of significance
• Adheres to all established credit and inventory control procedures
• Present statement of charges to departing guests and receive payment
• Identify and record special billing instructions and notify Accounting
• Minimize loss of revenue by adhering to all established credit and inventory control procedures
• Ensure the security of keys, company and guest information
• Report unsafe work conditions, areas requiring repair or suspicious persons
• Must be able to assist with parking and retrieving of guest vehicles if required
• Assisting with emergency response as required

Qualifications:

• This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
• 1 year's previous guest service/front desk or accounting experience is required
• Previous professional experience requiring the use of a computer is required
• Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
• A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
• Proven, exceptional guest service and communication (both verbal and written) skills
• Strong attention to detail and problem-solving abilities
• Position requires continuous standing and walking throughout the shift.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS 

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture