Parts Specialist

The primary responsibility of this position is to supply parts to internal and external customers, monitor branch inventory and resolve related issues, administer the parts and inventory system, and perform cycle counts. This position will also support LEAN initiatives in collaboration with the Service Centre Supervisor.

Day Shift

Monday - Friday

 WHAT’S IN IT FOR YOU?

• Excellent industry leading pay
• Excellent industry leading benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, STD/LTD, Life and Dependent Life Insurance
• RRSP Program including employer contribution match
• RESP & TFSA Program
• Employee Assistance Plan
• Monthly Bonus Program
• Employee Referral Program
• CareerPath™ - Company paid personal and professional development
• Educational Reimbursement Program
• Master Technician Development Program
• Leading edge diagnostic equipment
• Mentorship Opportunities
• OEM and other technical training
• Online Training Library
• Daily pay advances if you need pay in advance of your normal pay date
• Annual Boot Allowance
• Annual Tool Allowance
• Specialized work premium
• Weekly 50/50 draws
• Appreciation Events
• Service Award Recognition
• Safe, clean, bright, and organized work environment
• Open, inclusive culture
• A great place to work! 

Responsibilities

Parts Counter

• Identify parts and availability for jobs coming into the service centre
• Provide updates and lead times on parts that need to be sourced
• Update repair quotes with part information and pricing
• Ensure all jobs are provided with the parts and supplies required immediately when requested
• Identify and communicate any work order warranty requirements to technicians and supervisor
• Assign parts and supplies on work orders to maintain accurate inventory
• Source parts from vendors for non-stock and out of stock, to fill orders.
• Process and follow up on purchase orders to maintain billing and aging targets.
• Escalate any customer, inventory, delivery issues to direct report to expedite resolution.
• Ensure any un-used parts are returned to inventory and removed from work orders if necessary
• Ensure documentation is detailed, accurate and timely
• Other work as may be defined

Inventory

• Assist the team with cycle counts.
• Identify fast moving and critical truck parts to assist with growing inventory.
• Work with the parts ordering team to ensure correct stock levels.

Backup Tasks

• Support for work orders and quoting – adding parts to correct tasks, resolving inventory issues, etc.
• Pickup of parts orders from local suppliers as required to support throughput and timely completion of repair
• Stage parts for mobile trucks as required to support local mobile technicians
• Picking parts from inventory to fill orders for customers and branch replenishment.
• Transfer parts to branches as required.

 Education and Training

• Grade 12 or equivalent with parts training

Skills and Experience

• Minimum 5 years’ experience with commercial truck and trailer parts
• Attention to detail
• Strong customer service focus.
• Strong organizational and time management skills
• Good communication and interpersonal skills
• Ability to work independently and in a team setting.
• Safety conscious always