Lutheran Aged Care Albury - Casual Cleaner

POSITION DESCRIPTION

Position Title

Cleaner

Location

Albury - Dellacourt Facility

Status

 Casual

Reporting to

Hotel Services Manager

Last Reviewed

April 2026

Lutheran Aged Care - Overview

Lutheran Aged Care (LAC) Albury is a significant service organisation providing a range of aged care services across a number of facilities and the community designed to meet customer needs.  LAC is an independently run, not for Profit Company primarily funded by the Commonwealth.  The organisation has a business structure incorporating the Lutheran Church of Australia (NSW district), the Board of Governance and Managing Director.  Reporting to this structure is Administration & Finance, Hotel Services, Property & Maintenance, Pemberton View Retirement Village, Support Services (including pastoral care and volunteer coordination), Community Care, Dellacourt, Yallaroo and Emily Gardens locations.  LAC employs approximately 300 staff (including casuals) comprising nursing, personal care, maintenance, management, and administrative staff. 

Role Objective

The Cleaner is responsible for ensuring that quality cleaning services are delivered and that a safe and clean environment for residents and staff is maintained at all times.

The Cleaner liaises with Care staff and others to ensure that residents needs are met and has a strong commitment to maintaining the quality of life of our residents in line with LAC mission, vision, and values.

Key Result Areas & Responsibilities

• Provide a high standard of facility cleaning for resident rooms, ensuites and public areas in line with approved schedules and procedures
• Remove waste appropriately in accordance with procedures
• Ensure the safe usage, care and storage of all cleaning equipment
• Practice appropriate infection control and follow universal precautions
• Manage time effectively in order to complete required cleaning duties and delegated tasks within the shift
• Exercise economy and care in the use of facility equipment and supplies
• Ensure cleaning schedules are followed and adhered to. Make recommendations for improvements as required.
• Adhere to all policies and procedures, and operating instructions for all equipment and chemicals
• Store and utilise chemicals appropriately / in line with manufacturer instructions
• Document equipment, consumables, maintenance requirements throughout the shift and advise Environmental Services Manager
• Ensure infection control processes are adhered to at all times; implement additional infection control measures to support outbreak management as directed
• Report any issues or concerns to the Environmental Services Supervisor.

Compliance

• Maintain knowledge of aged care industry standards for cleaning services.
• In conjunction with Hotel Services Manager and Environmental Services Supervisor, critically review results of resident surveys and take action to correct any potential areas of non-compliance or areas for improvement.

Work Health & Safety

• Take reasonable care for his / her own WHS ensuring that actions or omissions do not adversely affect the WHS of others in the workplace.
• Understand the operations and general hazards / risks in the workplace and monitor performance regarding incidents, hazards, and risks.
• Control the work environment and take immediate action to eliminate risks and rectify any unsafe situations or acts.
• Participate with the Hotel Services Manager and Environmental Services Supervisor to establish and monitor a WHS plan.
• Lead by example and provide visible commitment to WHS and procedures.
• Contribute to the ongoing development of WHS procedures.
• Participate in the development of formal Disaster and Emergency Management plans.
• Manage and respond to disasters and emergencies to ensure the WHS of everyone.
• Monitor own and work colleagues compliance and attend specific WHS meetings, training sessions and related events relevant to the LAC.
• Participate in incident investigations coordinated by the Environmental Services Supervisor, record findings and make recommendations for improvement.
• In collaboration with the Environmental Services Supervisor and Human Resources Manager, respond to WorkCover inspectors, union representatives, and external return to work coordinators as appropriate and requested.
• Immediately advise the Hotel Services Manager and Environmental Services Supervisor of own and staff injuries, serious incidents, and other incidents.
• Support injured staff working under return-to-work programs.
• Assist in maintaining equipment safety through proper usage and reporting of any issues or defects.

Communication

• Communicate respectfully with your team and all stakeholders.
• Contribute to organisational staff communications / intranet as required regarding cleaning functions.
• Apprise the Environment Services Supervisor of any changes, issues or concerns regarding the cleaning function and make recommendations where applicable.

Technology

• Access, utilise and maintain relevant systems to support compliance.
• Manage documentation and record keeping in line with privacy legislation and LAC policy.
• Ensure current knowledge of relevant systems used.

Team

• Participate as an active team member in department initiatives and projects as directed
• Contribute to the effective operation by contributing at staff / team meetings
• Liaise and cooperate with all other staff to ensure residents needs are met and that a safe and clean environment is provided at all times
• Facilitate and promote effective team relationships
• All other duties as reasonably requested.

Organisational

• Participate in the quality management program of the organisation; comply with audit requirements and participate in audits.
• Demonstrated commitment to Lutheran Aged Care philosophies and values.

Personal Qualities

• Honesty, initiative, reliability, and discretion
• Cooperation and team participation
• Communication and interpersonal skills
• Empathy and consideration for older persons
• Willingness to develop professionally
• Self motivation and organisation
• Flexibility and responsiveness

Selection Criteria

Essential

1. Previous experience as a cleaner in a large / multiple facility organisation or complex
2. Demonstrated ability to achieve high quality results in a demanding service environment
3. Experience in all facets of cleaning and equipment use, including relevant best practice
4. Strong customer service ethic and teamwork
5. Demonstrated strong communication skills with key stakeholders
6. Basic / Intermediate IT skills
7. Demonstrated behaviours that align with LAC values
8. Demonstrated ability to maintain confidentiality of sensitive and personal information relating to people in our care.
9. NDIS worker Screening Check
10. Willingness to vaccinate or medical exemption. 

Optional

1. Demonstrated awareness of aged care quality standards and processes

Relationships

This role has specific responsibility to develop internal relationships to achieve a high standard of laundry services.  Key relationships include the Environmental Services Supervisor, other Hotel Services staff, residents, relatives, Unit and Facility Managers, care and non-direct care staff.