IT Business Analyst

About SW Accountants & Advisors

SW Accountants & Advisors (SW) is Australia’s best kept accounting secret.  We are a leading advisory and accounting firm with a 90-year history in Australia.  Operating in Melbourne, Sydney, Brisbane, and Perth, we have over 45 Partners and 400 staff and nationally.  SW provide a full range of audit, business advisory, corporate finance, tax, private clients, and wealth management solutions.  We are proud to be ranked as the 22nd largest firm by revenue in the 2025 AFR Top 100 Accounting Firms and the 9th largest national practice in Australia.

Own it, Love your work, Share the load, Embrace the ride, Open doors.  Our values are at the very heart of our firm and guide the way we interact within our firm’s teams, with our clients, and the way we interact and engage with you. 

About the role

This role is ideal for someone who enjoys variety, questions how things work, and thrives beyond traditional BA boundaries. You’ll engage in tech-driven projects, from shaping requirements and improving processes to hands-on involvement with prototypes, testing, and change management. Flexible and proactive, you’ll tackle multiple workstreams, map processes, validate solutions, and drive stakeholder adoption. Technical curiosity, enthusiasm for AI and emerging tech, and a passion for improving work processes are essential. If you like challenging the status quo and collaborating with both business and technical teams, this role is for you.

Key responsibilities

• Gather, document, and prioritise business requirements from teams using sessions, interviews, and surveys
• Map and analyse current ("as-is") business processes and design improved ("to-be") solutions
• Maintain clear project records, process flows, and use cases
• Identify and articulate opportunities for automation, data, and AI to enhance processes and user experience
• Build strong relationships and collaborate with stakeholders to define needs and problem statements
• Work with project managers and sponsors to define project scope and vision
• Translate business needs into functional and technical requirements for technical teams
• Partner with technical teams and SMEs to design solutions and ensure data quality
• Support software/hardware product research and procurement
• Develop and execute functional test plans and test cases in collaboration with project teams
• Assist with project deployment, hyper-care, and act as liaison between business and technical teams
• Lead or coordinate change management, stakeholder engagement, communications, and adoption planning
• Provide advice on technical solutions to non-technical stakeholders
• Analyse risks, benefits, and impacts of solutions; drive process improvement initiatives
• Serve as product owner where needed and remain up to date on technology trends, especially AI

Skills and experience

• 3+ years in a similar role with relevant tertiary qualifications preferred
• Strong business acumen and knowledge of financial/commercial operations
• Skilled at writing clear technical and user-friendly requirements
• Excellent analytical, problem-solving, influencing, and presentation skills
• Proficient in business process mapping and documentation
• Familiar with Waterfall, Agile, and SDLC methodologies
• Ability to work independently or collaboratively
• Strong organisational skills and attention to detail
• Outstanding communication, interpersonal, and customer service abilities with diverse stakeholders
• Willing to take a hands-on approach when required
• Advanced proficiency with MS Office 365, Visio, Power Platform, and collaboration tools
• Interest or experience in AI, automation, or data-driven solutions; able to identify use cases
• Experience in testing support, UAT coordination, and defect management
• Flexible across non-traditional business analyst tasks
• Professional Services and D365/HRIS project experience a plus

Best kept secrets of SW

• Progressive firm, with excellent career opportunities
• Hybrid working environment
• 2 additional AL days per year
• 18 weeks paid parental leave for primary carers and 3 weeks for non-primary
• Paid volunteer leave
• Refer to client and refer a friend bonus scheme
• Employee Assistance Program and Wellness perks
• Assistance with home office setup
• Social Club
• Tailored Learning and Development Program
• Paid Course/study leave
• 1 paid professional membership per year
• Weekly lunch provided

Apply today

Create your own individual story and become a part of ours. If this sounds like the opportunity for you, click ‘Apply now’.