Account Director

Due to business growth we are on the look out two Account Directors to be trusted advisors for our clients and deliver exceptional campaigns.

One of the roles will be working in the health and beauty sector, delivering exceptional brand experiences in-store for a major high street retailer. This is a hybrid role with time split between our Maidenhead and client site in Croydon with remaining days at home.

The second will be working with one of our major clients in the beverages sector with a focus on Sampling and Experiential. This role will be based out of our Maidenhead and requires travel to live events across the UK. 

With both positions you will be responsible for developing innovative, forward-thinking tactical and strategic solutions that support the delivery of client’s campaign goals. As an Account Director, you will also be responsible for the successful delivery of campaigns by coordinating the resources needed to service the projects, building operational plans, and managing the expectations of the client.

You will be a mentor to Campaign Managers within the team and will work very closely with internal departments at N2O (creative, finance, talent, production) so you will need exceptional stakeholder management experience.

Key accountabilities include:

• Partner with customers at a senior level to understand their business needs and objectives.
• Act as key point of contact to oversee the delivery of client work.
• Work with internal teams to develop best-in-class campaigns, reviewing and assessing to ensure the very highest quality of output from the team.
• Manage reporting and analysis of campaigns and agency performance for client and internal review.
• Look for opportunities to promote the expansion of our business with existing clients.
• Own and deliver on commercial targets for the account; providing financial leadership to members of the Campaign Management team.
• Lead and work closely with all stakeholders on pitches, responses and submissions.
• Mentor, coach, and provide best practice guidance to other team members, ensuring campaigns' success and colleagues' development.

About us
N2O is an award-winning creative brand experience agency and part of Globe Groupe, an international network of agencies delivering integrated marketing solutions across retail and experiential channels.

With 26 years of trading history, N2O is trusted by the world’s most successful brands to build powerful brand experiences. We craft insight-led, relevant, engaging and measurable campaigns that deliver results — at home, in-store, out of home and online.

Specialising in retail, experiential and influencer marketing, we partner with ambitious brands across FMCG, health & beauty, luxury, retail and technology. Our longevity is built on creativity, commercial rigour and first-class client service.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

Requirements

• A degree, or equivalent, in a relevant subject, and/or the following
• The last 4 years in a managerial position within a similar agency environment working with reputable FMCG / retail/food/health & beauty brands. For the health and beauty role, retail experience would be desirable. For the beverages role, live events experience would be desirable.
• Experience in a similar client-relationship management role with the ability to carefully manage expectations and build strategic working relationships
• Exceptional client services experience and a proven track record in developing business growth in a fast-paced environment
• Strong financial acumen to manage budgets and control expenditure and P&L
• Excellent communication skills with the ability to multitask and prioritise conflicting deadlines and work across multiple fast-moving projects with multiple clients
• Good understanding of managing integrated campaigns involving design, production, logistics, print, staffing and events
• Comprehensive project and time management skills with high level of attention to detail. demonstrated in developing large-scale campaigns
• A natural leader with inspiring people management skills; able to hire, and supervise campaign staff and ensure that individual performance goals are achieve
• Excellent written and verbal communication skills, able to role model excellent client report writing skills or campaign briefs and give guidance to team members in doing the same.
• Flexible to work some weekends and occasionally work unsocial hours.
• Flexible to travel nationwide for campaign events.
• Hold a full UK driving license and own a vehicle.

Benefits

• Salary range £45K - £60K gross per annum depends on experience
• Hybrid working opportunities
• 23 days annual leave plus Bank Holidays, rising each year (capped at 30 plus opportunity to buy / sell holiday scheme)
• Life assurance - to support the financial security of your loved ones
• Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
• Our head office location has multiple perks including an onsite gym, free breakfasts, free carparking and onsite café
• Regular company socials from BBQs to festive celebrations
• Quarterly and annual recognition award schemes
• Salary sacrifice scheme to help with your commute costs whether you travel by car or bicycle
• And not to forget free onsite car parking or a free shuttle service from the local train station!