Clinical Medical Assistant - Call Center Triage, Primary Care Admin

Employment Type:

Shift:

Description:

Holy Cross Health named Forbes America's Best Employer for Healthcare Professionals

Position Summary:

This is a clinical Medical Assistant phone position (call center) supporting our primary care physician offices, triaging calls from patients and providing messages for follow-up to the physician or office. Must have prior medical assistant experience or training to appropriately assess patient's needs and provide an excellent candidate experience. Will handle a high volume of calls in a call center environment, located in the Wells Fargo building at 4875 North Federal Highway, Fort Lauderdale FL 33308.

We are offering a $4000 Sign-on Bonus for a Certified Medical Assistant for qualified candidates!  Various office locations available in Broward County.  Typical office hours are Monday – Friday, 8am to 5pm (hours may vary by location).

Highlights:

• $4,000 Sign-On Bonus and competitive pay. No nights or weekends!

• Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B

• Colleague Referral Program to earn cash and prizes

• Unlimited career growth opportunities

• Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday

• Please visit our Career Center Home Page for more about our benefits.

What you will do:

• Answer high volume patient phone calls supporting a primary care office(s) in a call center environment.

• Accurately access patient's concerns or questions and follow-up appropriately

• Send messages through EPIC to the office for response or provide the appropriate support to patient's depending on the nature of the concern

What you will need:

• High School diploma or equivalent

• Successful completion of an accredited clinical Medical Assistant - MA program or equivalent clinical experience

• Prefer current Medical Assistant Certification from a national agency: NCCT, NHA, AMCA, NAHP or AAMA; or a Registered Medical Assistant (RMA) through AMT  

• Current BLS through the American Heart Association

• Prior Medical Assistant experience preferred

• Good customer-skills to provide an excellent patient care experience

• Ability to handle high volume of phone calls and assess clinical needs of patient to respond appropriately

Position Highlights and Benefits

• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

Ministry/Facility Information:

• A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life. 

• We are committed to providing compassionate and holistic person-centered care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.