banff

Spa Manager

Banff, Alberta, Canada

On-site

First seen by offpeak October 22, 2026

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At Red Earth Spa, we want every guest to leave feeling refreshed, polished and pampered. We're looking for a hands-on Spa Manager to lead our team of Receptionists, Massage Therapists and Estheticians, oversee daily operations and deliver a consistent, high-quality guest experience. You don't need spa experience — we're looking for a great people leader who knows how to create exceptional guest experiences and keep an operation running smoothly. Working closely with the Director of Spas, you'll help keep the business on track while fostering a professional, respectful workplace where both guests and staff feel well cared for. What You'll Do:

Lead, coach and develop the team, creating a positive culture where everyone works together
Own recruitment, onboarding and training for new team members
Oversee the day-to-day operation, including scheduling, payroll, inventory, ordering and budgets
Keep guest service standards high and make sure every part of the guest journey runs smoothly
Be hands-on at reception when needed, supporting bookings, guest enquiries, check-ins, payments and front desk duties
Manage guest feedback and solve problems quickly and professionally
Work with the Director of Spas to achieve business goals and continually improve the guest experience

What You'll Bring:

1–2 years' supervisory or management experience
A genuine passion for leading and developing people
Strong organisation and attention to detail
A natural focus on guest/customer experience
Confidence managing multiple priorities in a busy environment
A positive, practical and hands-on approach

Your experience could be in hospitality, tourism or customer experience — or somewhere completely different. If you're a great people leader who loves creating exceptional experiences, we can teach you the spa.