Finance - Accounts Receivable/Collections

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Finance - Accounts Receivable (Collections) based out of our Saint John, NB location (331 Chesley Drive, Saint John, NB).

Summary:

Reporting to the Credit Manager, the Accounts Receivable/Collections Specialist is responsible for managing a portfolio of customer accounts with a focus on timely collections, reducing aged receivables, and supporting the company's cash flow objectives.

Working as part of a collaborative finance team, the successful candidate will build strong relationships with customers and internal stakeholders while delivering a high level of customer service and supporting continuous improvement initiatives within the Accounts Receivable function.

Key Responsibilities:

• Manage the collection activities for an assigned portfolio of commercial customer accounts and follow up on outstanding balances in a timely and professional manner.
• Build and maintain positive relationships with customers while balancing customer service and collection objectives.
• Review and resolve customer account issues, including payment discrepancies, deductions, and disputed invoices, by working closely with customers and internal teams.
• Support the daily review and processing of customer orders on credit hold, ensuring timely communication and resolution.
• Monitor customer accounts and payment trends, escalating concerns and potential credit risks as appropriate.
• Assist with customer onboarding activities, including account setup, credit documentation, and maintenance of customer master information.
• Provide support in the areas of cash application, invoicing, account reconciliations, and other Accounts Receivable functions as required.
• Respond to customer and internal inquiries, including requests for invoice copies, statements, supporting documentation, and payment processing.
• Maintain accurate customer records and collection notes within company systems.
• Contribute to process improvement initiatives and support the achievement of departmental goals and performance metrics.
• Perform other duties as assigned.

Qualifications:

• University degree or community college diploma with a concentration in Accounting, Finance, Business Administration, or a related field.
• Credit Institute of Canada designation (CCP) or willingness to pursue professional accreditation considered an asset.
• Experience in accounts receivable, billing, or a related finance function, with exposure to high-volume or customer-specific invoicing requirements considered an asset
• Strong attention to detail, organization, and the ability to manage multiple priorities while meeting deadlines
• Proficiency in Microsoft Office, including above-average Excel skills, and comfortable working with multiple ERP or accounting systems
• Excellent interpersonal, organizational, written and verbal communication skills
• A customer-focused team player who thrives in a collaborative environment and approaches problems with professionalism and initiative
• Analytical mindset with sound judgment and problem-solving ability
• Self-motivated, dependable, and committed to accuracy, service, and continuous improvement