Customer Account Management - Mgr Customer Billing and Rev Ops

• Full-time permanent role based in Parramatta.
• Hybrid work model offering flexibility and work-life balance.
• Collaborative team environment with opportunities to grow and develop.

About The Role 

This role is responsible for ensuring customers are billed accurately and on time while overseeing payment processing and revenue collection management. You will lead the operational delivery of billing and collection services, manage key customer and billing systems, and drive continuous improvements to enhance the customer experience. This is a critical role in building customer trust and supporting Sydney Water's reputation through best-practice billing services.

Responsibilities: 

• Lead Sydney Water’s customer billing and revenue functions, ensuring accurate, timely, and customer-focused service delivery.
• Develop and execute the Customer Billing & Revenue roadmap aligned with business strategy and customer experience objectives.
• Drive continuous improvement initiatives, leading change and enhancing billing, payment, and revenue collection processes.
• Oversee billing operations, including the delivery of millions of customer bills annually, while promoting on-time payment through effective invoicing channels.
• Lead the strategy for collection to outstanding debt
• Manage critical billing and customer systems, including SAP ISU and CRM, ensuring successful implementation of system enhancements and pricing changes.
• Manage a large budget and input into forecasting
• Monitor contractor and supplier performance across print, banking, mail, and payment services, ensuring compliance, operational excellence, and value for money.

About You 

• Proven leadership experience with 7+ years managing large, high-volume customer service or revenue functions.
• Degree qualification in business, IT, accounting, finance, or other related field or business or experience deemed equivalent.
• Strong background in billing, , utilities, banking, finance and revenue collection environments.
• Experienced in leading change, driving cultural transformation, and streamlining business processes.
• A track record of delivering to strict deadlines
• Skilled in building relationships with stakeholders, contractors, and unions, influencing outcomes across complex environments.
• Strong knowledge of billing systems, CRM platforms, and SAP, with a focus on continuous improvement.
• Experienced in managing large multi discipline teams
• Strategic and people-focused leader with experience in risk management, team development, and delivering customer-focused outcomes.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Applications close Tuesday 3rd November at 11.59 AEST 

We support you throughout the application process and can provide adjustments where required. For more information, please contact Ranya Kumar, Talent Acquisition Partner at ranya.kumar@sydneywater.com.au 

Please refer to the JOB PROFILE for full role accountabilities. 

Dive into Our Great Benefits:  

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.  
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.  
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.  
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.  
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.  
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.  
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.