Business Resilience Specialist

• 2 Positions available 
• Parramatta, Potts Hill travel and across Sydney Water’s span of operations as required

About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve.  

About the role

These two roles play a critical part in ensuring Sydney Water meets its operational resilience objectives and continues to deliver essential drinking water and wastewater services during disruptions. As part of the Enterprise Incident Advisory team, you will also support and coach Incident Controllers in the management of enterprise-wide incidents.

We are seeking individuals who excel in dynamic roles that combine strategic thinking with hands-on delivery. In this position, you will help drive Sydney Water’s Business Resilience and Emergency Management programs, contributing to the organisation’s preparedness, response, and recovery capabilities. The role includes participation in a 24/7 on-call roster.

Success in this role requires the ability to design, deliver, and facilitate all stages of the resilience lifecycle. This includes developing and conducting training and exercises, facilitating post-incident reviews and debriefs, and preparing executive-level reporting. You will work closely with a broad range of stakeholders, including emergency service agencies, internal operational teams, and business leaders, while helping strengthen Sydney Water’s resilience capabilities across the organisation.

Key responsibilities include: 

• Deliver activities, programs and small uplift projects that enhance enterprise-wide business resilience .  
• Collaborate with cross-functional and operational teams to identify and address overlaps, gaps, conflicts, and inconsistencies in resilience processes.  
• Coordinate resilience risk management processes, including business impact, business continuity,  threat and vulnerability assessments, and risk assessments.  
• Provide specialist advice to senior managers as part of the Enterprise Incident Advisory team or   
• Provide insights and analysis on emerging threats, trends, and risks to operational continuity.  
• Coordinate the development of business continuity plans and all hazards threat escalation triggers to mitigate potential disruptions.  
• Develop and deliver training programs to raise awareness, enhance resilience capabilities, and promote a resilient organisational culture.  

About You

The ideal candidates will have experience delivering resilience programs within critical infrastructure environments, including hazard and threat monitoring, incident notification and escalation processes, business continuity management, and activities related to the Security of Critical Infrastructure (SOCI) Act. 

To be successful in this role, you will bring:

• Proven ability to work collaboratively with a variety of internal and external stakeholders at strategic, operational and tactical level 
• Strong communication and writing skills, attention to detail & tech savvy – you might be writing BCPs, training packs or internal communications or  designing sharepoints, intranets or analysing data  to inform decision making 
• Familiarity with industry standards, best practices, and emerging trends in resilience and crisis management.  
• Coaching and mentoring skills, with the ability to guide and develop others. Experience in facilitation or delivering training. Knowledge of the AiiMs model is preferred.  
• Exceptional interpersonal skills, with the ability to build relationships and influence at all levels.  
• Knowledge of reputation, cyber and digital threats and approaches within a critical infrastructure environment preferred.  
• You might have experience in a voluntary capacity outside of Sydney Water in emergency response or preparedness. Member of the BCI or equivalent  

Why Sydney Water?

• Make a Real Impact: Your work keeps Sydney’s water flowing and our environment protected.
• Work with the Best: Join a team that values safety, innovation, and looking out for each other.
• Grow Your Career: Access training, development, and opportunities to advance.
• Be Part of Something Bigger: Help deliver essential services to millions and safeguard Sydney’s future.

The team is primarily based in Parramatta and Potts Hill, with regular travel to sites across Sydney Water’s operational footprint. A team vehicle is available to support site visits and stakeholder engagement.

Please see the Position Description for the role’s full accountabilities.

Interested in this role? Apply now. Closing Date:  30th September 2026

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. Please note as part of the application process, you will be asked to undergo background checks which includes employment reference checks, a criminal history check and a medical assessment either online or in person.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact lorena.montes@sydneywater.com.au for any further information.

Dive into Our Great Benefits!

• Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.  
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.

Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.