IT Intern

Position Summary

Reporting to the IT Manager, the IT Help Desk Technician Intern provides frontline technical support to Musqueam staff by assisting with hardware, software, network, and communication technology issues. This position offers hands-on experience in troubleshooting, user support, and IT system administration while learning industry best practices. This position is temporary full-time and up to 8 weeks. 

Roles & Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Assist with software installation, hardware setup, and device configuration.
• Respond to and document support requests through the IT ticketing system.
• Escalate complex technical issues as needed. 
• Maintain accurate service desk records and assist with IT projects including administration of user accounts. 
• Assist with audio/video equipment setup and troubleshooting.
• Other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Enrolled in or recently completed a program in Information Technology, Computer Systems, or a related field is an asset.
• Knowledge of Musqueam and First Nations history, culture, and Aboriginal title and rights is an asset.
• Basic knowledge of Windows, Microsoft 365, Outlook, and computer hardware.
• Familiarity with networking, printers, scanners, and mobile devices is an asset.
• Organized, detail-oriented, and able to manage multiple tasks.
• Ability to work independently and as part of a team.

Working Conditions

• Work is performed in an office environment.
• Must be able to lift/move monitors, desktop, printers, etc.
• Criminal Records Check