PRO SHOP - Service Tech

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.  

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game. 

Why Work Here?

• Play a significant role in our mighty team, which shares a passion for the game of golf.
• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• PGA of Canada annual dues reimbursement.
• Players Package program with upgraded shafts & a clothing package.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.

What You'll Do; 

It is the primary responsibility of the Service Tech at Golf Town to provide customer service, sales, merchandise processing and operational functions within the Pro Shop.

Pro Shop/Club Repair:

• Ensure the merchandising of the pro shop meets company standard.
• Ensure shafts and grips are displayed appropriately.
• Maintain overall housekeeping of work area including general maintenance on all equipment.

• Ensure a high level of proficiency and quality of work on all club shaft repairs and re-gripping.
• Provide knowledge for club grip and shaft specifications.
• Ensure that company safety practices are being followed by associates.

Customer Service:

• Provide customers with highest level of service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Demonstrate the ability to listen to and solve customer issues.
• Understand and be knowledgeable of how to handle customer complaints.
• Be familiar with Company Customer Service policies.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur within the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.  

What You'll Bring;

• A high school education and computer literacy skills is preferred.
• 1 - 3 Yrs.’ relevant retail sales experience.
• Proficiency in MS Word, Excel, Power Point, Outlook, Internet an asset
• Affinity for luxury golf equipment, apparel and accessories, keen interest in golf and regularly keeping up to date with market trends and new innovations in golf retail

• Strong communication and leadership skills and sound judgment.
• Detail oriented and strong attention to customer service. 
• Ability to execute company standards successfully.

• Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, able to build rapport quickly
• Creative, innovative
• Energetic and enthusiastic

Pro Shop Specific Skills Required:

• Requires re-gripping and re-shafting experience through Company training program
• Strong knowledge of club fitting as well as sales.

Work Hours:

• Flex schedule - some weekends and evenings.
• Work varied shifts, including week days, weekends and holidays.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.