Technical Services Analyst

We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.

The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients. 

Key Responsibilities
In Office:

•    Provide timely phone, email and remote access support for existing customers
•    Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
•    Record/document all client issues through to resolution using Wenco’s issue tracking system
•    Plan and practice for system implementation and upgrade projects
•    Review and contribute to product documentation
•    Perform Triage Desk ‘1st line support function’

On Site:

•    Perform successful implementations and upgrades
•    Conduct site inspection and reports in preparation of deployments
•    Coordinate resources from mine staff as required
•    Provide one-on-one and classroom training on the use and administration of the system
•    Troubleshoot software, hardware and network issues

Experience & Knowledge

• Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
• 3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
• Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
• Strong SQL skills; exposure to OpenTSDB, InfluxDB
• Familiarity with GNSS/RTK systems and Wenco hardware platforms
• Valid driver’s license

Skills & Abilities

• Strong technical, analytical, and problem-solving skills.
• Excellent communication, presentation, and client relationship-building skills.
• Able to work independently or in teams, often in high-pressure, remote site environments.
• Skilled in prioritizing and multitasking to meet customer/business needs.
• Bilingual French/English skills are preferred

Travel

• Extensive travel required (50%+).

Base salary of $80,000 - $90,000, commensurate with experience and qualifications.