Service Technician

The function of the Service Technician is to provide post-sales support on all manufacturers’ products that we represent in our market. 

PRINCIPAL DUTIES:

• Perform equipment start-ups as required.
• Perform commissioning of equipment as required.
• Complete Start-up reports for equipment start-ups and submit to Sales Representative responsible for project.
• Utilize the program “Jobber” to generate reports and invoices
  • Generate reports for all equipment worked on.  Send reports to salespeople so they can add information to the project files and pass information onto the customer.
  • Generate invoices for divisions, other offices or external customers.
• Perform owner training for equipment sold as required.
• Assist the sales office with equipment troubleshooting.   
• Proactively self-educate through reading and asking questions.
• Attend supplier supported training when required.  This could be in-house or at the suppliers’ facilities.  There may be limited travel involved.
• Maintain a calendar of scheduled work using Outlook which will be shared with the Sales office
• Attend all office meetings
• Attend weekly Service Division meetings to discuss past, current and future service work. 
• Identify sales opportunities on projects while performing service work.  Once identified bring back to sales team for them to follow up on. 
• Customer service and people management skills are very important in this role.   
• Perform other duties assigned by your manager.

RESPONSIBILITIES:

 The Service Technician is responsible for ensuring that:

• All the duties of the position are completed as per the job description
• Assisting Sales Team on an as needed basis

REPORTING RELATIONSHIP:

• Service Techs report to the Branch Manager, Division Manager or the Regional Vice President

QUALIFICATIONS:

• A minimum of five years of experience as and HVAC technician.   
• Training qualifications are an asset (A ticket gas technician or Refrigeration Journeyman Mechanic or both would be preferred) 
• Working Knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Internet Explorer

• Understanding of how to troubleshoot HVAC equipment
• Understanding of how to read & interpret wiring diagrams and sequences of operation

• Positive attitude, exemplary attendance, and reliable team member
• Working Hours 8:00 am – 4:30 pm

What Success Looks Like

• Delivering exceptional technical support – successfully completing equipment start-ups, commissioning, troubleshooting, and owner training activities while ensuring equipment performs as designed and customer expectations are met.
• Providing outstanding customer service – building trusted relationships with customers through professionalism, responsiveness, clear communication, and a commitment to resolving issues effectively and efficiently.
• Ensuring accurate and timely documentation – consistently completing service reports, start-up documentation, invoices, and project information accurately and promptly to support customers, sales teams, and internal operations.
• Supporting sales and project teams – serving as a reliable technical resource, assisting with equipment troubleshooting, identifying opportunities for additional products or services, and collaborating closely with sales representatives to support successful project outcomes.
• Maintaining strong technical expertise – continuously expanding product and industry knowledge through self-directed learning, manufacturer training, and hands-on field experience to provide expert support across all represented product lines
• Managing service work effectively – maintaining an organized schedule, communicating priorities proactively, and completing assigned service activities safely, efficiently, and with a high degree of accountability.
• Demonstrating reliability and teamwork – actively contributing to team meetings, supporting colleagues when needed, and consistently demonstrating a positive attitude, strong attendance, and a commitment to shared success.