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Parts Clerk

Cambridge, Ontario, Canada

On-site

First seen by offpeak October 22, 2026

KEY RESPONSABILITIES

Answering phone calls, responding to emails to assist customers with spare parts inquiries.
Prepare quotes, Order entry, Purchase orders and Invoices and assist with monthly reports.
Parts selection following customers' requests.
Meet Sales and Spare parts targets.
Assist with inventory management and stock replenishment.
Keep ERP records up to date (customers, contact information etc.).
Provide excellent customer service.
Keeping current on new products and upgrading equipment, retrofits, and parts knowledge
Learn our ERP system.
Maintain knowledge of our products and services.
Communicate regularly with head office and accounting to track customer billing.
Drive continuous process improvements.
Resolve and manage discrepancies with suppliers and customers.
Coordinate the logistics of importation of parts and stock orders.
Additional responsibilities may be given from time.

REQUIREMENTS

Post-secondary education in Business, Mechanical, or Technical studies required.
1–3 years of experience in a parts, warehouse, or customer service role (HVAC or mechanical industry experience preferred).
Customer-focused, reliable, and able to work both independently and as part of a team.
Detail-oriented with the ability to maintain accurate records.
Ability to work in a sometimes fast-paced environment and handle multiple tasks simultaneously.
Strong phone etiquette and communication skills.
Proficiency in basic mathematics.
Proficient in the use of Microsoft Office specifically Microsoft Excel, Adobe Acrobat and other computer software. Experience using ERP systems (such as SAP) is an asset.
Ability to lift and carry up to 50 lbs within a Warehouse environment.

INTERPERSONAL SKILLS

TERMS OF EMPLOYMENT