Lead Technical Program Manager, Fraud Technology

The Lead Technical Program Manager, Fraud Technology is responsible for driving end-to-end technology governance, architectural alignment, and delivery execution for Citi’s Enterprise Fraud Prevention initiatives. In this role, you will serve as a technical authority navigating critical cross-functional dependencies across distributed engineering squads, data science teams, core platform services, and risk/compliance partners. You will blend deep systems acumen with executive presence and crisp, diplomatic communication to guide multi-million-dollar programs from architectural discovery through production rollout. This position requires an in-depth understanding of how sub-functional units integrate end-to-end, as well as the ability to coordinate across diverse groups to achieve broad organizational objectives.

Key Responsibilities

End-to-End Program Delivery & Strategic Roadmap Execution

• Lead end-to-end technology planning, execution, and delivery governance across complex, mission-critical programs within Citi’s Fraud Technology Book of Work.
• Define, baseline, and track program milestones, critical paths, and deliverable commitments across multiple agile squads and hybrid legacy/modernized distributed platforms.
• Proactively manage complex cross-program dependencies, identifying technical bottlenecks, architectural conflicts, and resource constraints early to formulate and execute effective mitigation plans.
• Establish rigorous Definition of Done (DoD), release readiness criteria, and robust operational cutover strategies tailored for high-throughput, ultra-low-latency financial transaction systems.

Architecture Alignment, Dependency Management & Systems Integration

• Guide stakeholders and engineering squads through complex trade-off evaluations, balancing business priorities, customer experience, platform strategy, performance benchmarks, and long-term maintainability.
• Facilitate technical architecture reviews, interface design agreements (REST/SOAP APIs, Kafka/event-driven streaming), and binding cross-team integration contracts.
• Apply deep technical domain knowledge across core software engineering disciplines, including microservices architectures, distributed API protocols, hybrid cloud and on-premise infrastructure, and resilient data layers.

AI-Augmented Program Management & Operational Excellence

• Champion and integrate modern Generative AI (GenAI) and automated tooling to streamline and modernize traditional program management workflows:
  • Automate the synthesis of complex technical discussions, action items, and Architectural Decision Records (ADRs).
  • Accelerate the generation of executive dashboards, release notes, and milestone variance analytics.
  • Standardize AI-driven delivery best practices, prompts, and reporting templates across participating engineering teams.

Executive Presence & Stakeholder Communication

• Serve as the primary strategic liaison between engineering teams and executive leadership, articulating delivery health, technical trade-offs, blockers, and architectural risks with clarity, precision, and business context.
• Influence, negotiate, and align cross-functional stakeholders across organizational boundaries without formal line authority.
• Author and deliver high-impact executive collateral (executive one-pagers, steering committee presentations, risk heatmaps) and crisp briefings to Senior Leadership (MD/C-suite level).
• Cultivate strong collaborative partnerships across business units, external technology vendors, operations, internal audit, and technology peers.

Risk, Governance, and Control Management

• Proactively identify, evaluate, track, and remediate technical program risks, architectural vulnerabilities, and control deficiencies across all delivery tiers.
• Ensure strict compliance with Citi’s Software Development Lifecycle (SDLC) governance, architecture review board standards, data governance policies, and relevant regulatory mandates (e.g., OCC, Federal Reserve, PCI-DSS, Model Risk Management).
• Champion operational resilience and release integrity, enforcing zero-unauthorized-change policies, comprehensive automated rollback strategies, and stringent incident management protocols.

Qualifications & Competencies

Experience & Domain Expertise

• 8+ years of experience in Technical Program Management, Technology Project Management, Engineering Delivery, or related technology leadership roles managing large-scale enterprise initiatives.
• 2+ years of experience supporting payments, fintech, fraud prevention, risk management, or other highly regulated technology environments utilizing Agile, Scrum, SAFe, or Hybrid delivery frameworks.
• Strong technical fluency in modern software architecture patterns, including microservices, REST/SOAP APIs, event-driven architectures (Kafka/MQ), hybrid cloud/on-prem environments, and distributed database systems.
• Experience coordinating cross-functional teams, managing dependencies, tracking critical-path milestones, and supporting vendor integrations in matrixed organizations.
• Demonstrated ability to deliver complex technology initiatives from planning through production deployment.

Project Management & AI Tooling

• PMP, PMI-ACP, CSM, SAFe, or comparable project/program management certification preferred.
• Hands-on experience with enterprise delivery, portfolio, and collaboration tools including Jira, Confluence, Jira Align, MS Project, and ServiceNow.
• Experience utilizing AI-enabled productivity tools (e.g., Copilot, LLMs, or enterprise AI platforms) to support reporting, documentation, meeting synthesis, and delivery management activities.

Leadership & Communication

• Demonstrated ability to facilitate stakeholder discussions, drive consensus, and influence technical and business partners in a cross-functional environment.
• Excellent written and verbal communication skills with the ability to translate technical concepts into clear business-focused messaging.
• Strong analytical and problem-solving skills with the ability to manage competing priorities and navigate ambiguity.

Education

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related discipline. Master's degree preferred.

Other Relevant Skills Delivery Management, Project Management, Stakeholder Management

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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