Human Resources Specialist

Human Resources Specialist – Full Time

Indwell Housing Services

The People and Culture Team

London, Ontario

Compensation: $57,630-$68,340

Closing Date for Applications: October 27, 2026

Position: The HR Specialist provides responsive and practical HR support to employees, managers and leaders across the organization, with a primary focus on employee relations and workplace health and safety.  The role supports a positive, respectful and safe workplace by providing guidance on employee relations matters, supporting workplace investigations and performance management, coordinating health and safety activities, and assisting with recruitment as required. Working closely with the Director, People & Culture and organizational leaders, the HR Specialist helps ensure HR practices are consistent, fair, legally compliant and aligned with Indwell's mission, values and commitment to a healthy and inclusive workplace.

What matters to you? You care about supporting a mission that addresses poverty, housing instability, and community wellbeing. You want to work in an environment where your curiosity, collaborative spirit and commitment to excellence are both expected and celebrated.  You thrive in a workplace that is grounded in the values of DIGNITY, LOVE, and HOPE. You seek a team that embraces diversity, equity, and inclusion—where you are respected, supported, and seen as a leader in your domain. 

About Indwell: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable, high-quality, efficient housing communities with supportive programs to over 1,450 tenants. Learn more at: www.indwell.ca. 

Hours of Work:  40 hours per week, Monday to Friday primarily based out of the London Resource Centre at 740 Dundas Street East, London, Ontario. 

WHAT YOU WILL BE DOING:

Employee Relations

• Serve as a first point of contact for employees and managers regarding day-to-day employee relations matters
• Provide guidance to managers on performance concerns, attendance, conduct, workplace conflict and other employee relations issues
• Support managers in having difficult conversations and addressing concerns promptly and appropriately
• Assist with progressive discipline processes, including documentation, meetings and follow-up
• Support the development and implementation of Performance Improvement Plans (PIPs)
• Maintain accurate, timely and confidential employee relations documentation
• Identify recurring employee relations concerns and bring trends and recommendations to the Director, People & Culture
• Escalate complex, sensitive or high-risk matters appropriately

Workplace Investigations

• Support and/or conduct workplace investigations relating to complaints, misconduct, harassment, bullying, interpersonal conflict and other workplace concerns
• Develop investigation plans and interview questions
• Conduct employee and witness account statements as appropriate
• Document information gathered during investigations and prepare investigation summaries
• Maintain confidentiality and ensure investigations are conducted in a fair, respectful and timely manner
• Provide recommendations and follow-up support to managers and the Director, People & Culture
  
  

Attendance and Accommodations

• Assist with workplace accommodation processes, including gathering appropriate documentation and coordinating follow-up
• Working with DMI to ensure RTW
• Support managers in implementing workplace restrictions and accommodation plans

Health & Safety

• Support the organization's workplace health and safety program and promote a culture of safety across Indwell
• Participate in the Health & Safety Steering Committee, including attending meetings and supporting follow-up activities
• Prepare and maintain Minutes of Meeting (MOM) and track action items arising from Health & Safety Steering Committee meetings
• Support Health & Safety Representatives in completing monthly building safety inspections
• Support communication of health and safety information, initiatives and requirements to employees and leaders
• Work collaboratively with managers, Health & Safety Representatives and other stakeholders to promote a safe workplace

HR Support

• Provide recruitment support to managers and the People & Culture team as required
• Provide recruitment support during periods of increased hiring activity or organizational need
• Prepare reports and summaries as required
• Maintain organized documentation to support consistency, compliance and effective follow-up
• Build trusted relationships with employees and leaders across the organization
• Provide practical and timely HR support while maintaining appropriate boundaries and confidentiality.
• Coach managers on effective people-management practices
• Help managers understand when and how to involve People & Culture
• Promote respectful workplace practices and contribute to a culture where employees feel heard, valued and treated with dignity

WHAT YOU WILL BRING:

• A commitment to upholding and modeling Indwell’s mission, values, Statement of Faith and other operating standards and policies, reflecting them in all interactions and decisions  

• Post-secondary education in Human Resources, Business Administration, Industrial Relations or a related field
• CHRP designation or working toward CHRP would be considered an asset
• 3 years of progressive Supervisory/ HR experience, preferably with experience in employee relations
• Experience supporting workplace investigations, performance management and employee relations matters
• Experience or knowledge of workplace health and safety practices
• Experience working with managers and employees in a consultative HR capacity
• Recruitment experience is an asset
• Experience working in a multi-site or service-oriented environment is an asset
• Knowledge of Ontario employment and occupational health and safety legislation
• Experience with HRIS systems; Dayforce experience would be an asset

Core Competencies

• Sound judgment and discretion
• Strong interpersonal and relationship-building skills
• Conflict resolution and problem-solving
• Investigation and fact-finding
• Strong written and verbal communication
• Manager coaching and consultation
• Organization and attention to detail
• Ability to manage confidential and sensitive information
• Ability to balance empathy with appropriate HR boundaries
• Ability to work independently while knowing when to escalate
• Commitment to health, safety, dignity, inclusion and belonging

We want you to thrive:  

• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year 
• Extended Benefits: Health (100% medication coverage- some exceptions may apply), dental and vision care.  Life Insurance and long-term disability 
• Employee Assistance Program: primary care and professional consulting services  
• Group RRSP: Indwells contributes 5% of salary 
• New Staff Orientation Days  
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention.  Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
• Social Events:  Indwell’s Hope and Homes annual signature events to celebrate the important work we do + team gatherings 

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.  

JOIN OUR TEAM, we invite you…    

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers, highlighting your alignment with Indwell’s mission and Statement of Faith:  www.indwell.ca/statement-of-faith  We thank all for your interest; however, only those applicants that are being considered will be notified.   

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent. 

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.      

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.