Learning and Development Specialist

Learning & Development Specialist- Full-Time

Indwell Housing Services

The People and Culture Team

Hamilton, Ontario

Salary: $57,630-$66,504

Closing Date for Applications:  October 27, 2026

Position: As the Learning Specialist, you will be responsible for training development, coordination and administration.  Reporting to the People Development Manager and part of the People and Culture team, the Learning Specialist works with staff, supervisors, trainers and training providers on the development and delivery of high-quality learning solutions using adult learning evidence based practices.  Working collaboratively with internal subject matter experts, the incumbent will provide onboarding support and address knowledge gaps for performance and effectiveness. Success in this role requires strong organizational, communication, collaboration, facilitation, and troubleshooting skills along with a commitment to continuous learning and professional development.  They will also be involved in providing support to our Health & Safety and Policy programs.

About Indwell: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable, high-quality, efficient housing communities with supportive programs to over 1,450 tenants. Learn more at: www.indwell.ca. 

What matters to you?  You are passionate about the development of people.  You value a role that allows you to work in a fast-paced environment, coordinating with multiple stakeholders while also being able to work with precision and accuracy.  You care about supporting a mission that addresses poverty, housing instability, and community wellbeing. You want to work in an environment where your analytical mindset, curiosity, collaborative spirit and commitment to excellence are both expected and celebrated.  You thrive in a workplace that is grounded in the values of DIGNITY, LOVE, and HOPE. You seek a team that embraces diversity, equity, and inclusion—where you are respected, supported, and seen as a leader in your domain. 

Hours of Work:  40 hours per week, Monday to Friday primarily based out of the Hamilton Resource Centre at 1430 Main St. East, Hamilton, Ontario. 

WHAT YOU WILL BE DOING:

Training Design & Development

• Provide oversight on instructional content using adult learning principles and design standards while ensuring accuracy, consistency, and alignment with organizational priorities
• Design learning materials and training solutions for defined needs under general guidance
• Develop supporting materials for remote and classroom learning programs, including lesson plans, facilitator guides, learner materials, practical exercises, and engaging activities

• Create and coach subject matter experts (SME’s) in professional instructional materials for self-paced learning, including e-learning, videos, training scripts, quizzes, and job aids using eLearning modules using Articulate 360 or other authoring tools

• Develop learning exercises, simulations, test cases, and assessments that reinforce key concepts and support skill development through practical application

• Contributes to annual planning, budgeting, and prioritization across the learning portfolio
• Establishes clear success measures and uses learning analytics to assess effectiveness, learner engagement, knowledge transfer, and impact
• Actively collect learner feedback and training metrics to identify gaps and opportunities for improvement
• Creates scalable development pathways for employees, leaders, and teams
• Maintains strong external awareness of emerging trends in learning, leadership development, technology-enabled learning, and capability building

Training Coordination

• Deliver standard training courses, maintain training records, and conduct post-session reviews with stakeholders to improve learning effectiveness and streamline training delivery
• Coordinate logistics for learning events and prepare training resources

• Scheduling and coordinating mandatory training across the Indwell Family of Companies
• Liaising with training providers, vendors and venues to book training sessions
• Tracking employee training participation and certifications
• Managing Dayforce Learning - Learning Management System including user enrolment, data tracking and reporting

Compliance & Safety Training

• Ensure all required safety, regulatory, and compliance training is delivered and tracked in accordance with legal requirements, by collaborating with our Health & Safety team
  
  

Policy & Procedure Support

• Providing administrative support in policy & procedure development process and the delivery of those policies through awareness and training

Staff Development

• Responsible to manage and develop staff development program
• Offer staff support through coaching staff and facilitating team building experiences
• Provide coaching to management
• Contribute to organization-wide learning initiatives and activities
• Support event planning for all staff experiences (ie- Spiritual Retreat, Leadership Conference and Lunch & Learn’s)

WHAT YOU WILL BRING:

Aligned Values

• A commitment to upholding and modeling Indwell’s mission, values, Statement of Faith and other operating standards and policies, reflecting them in all interactions and decisions  

Experience in Learning & Development

• University degree in Human Resources, Education, Organizational Development, Adult Learning, or related field
• Deep understanding and proven experience of adult learning, instructional design, leadership development, and capability-building strategies, preferably in a social services, health care or not-for-profit environment
• Experience supporting safety and compliance training programs is strongly preferred

Communication & Collaboration

• Experience working in large, multidisciplinary team environments is an asset
• A commitment to quality service delivery with an ability to multitask and meet tight deadlines
• Work independently and collaboratively, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• Excellent analytical skills, organizational skills, and attention to detail

Technology

• Extensive experience with Microsoft Office Suite (PowerPoint, Excel, Word), a Learning Management System (Dayforce Learning preferred), an elearning authoring tool (Articulate 360 – Articulate Rise / Storyline), SCORM, and training record management

Other

• Ability to lift (up to 25 kilograms) as work involves carrying materials and supplies
• Must have own vehicle and a valid “G” class driver’s license  

We want you to thrive:  

• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year 
• Extended Benefits: Health (100% medication coverage- some exceptions may apply), dental and vision care.  Life Insurance and long-term disability 
• Employee Assistance Program: primary care and professional consulting services  
• Group RRSP: Indwells contributes 5% of salary 
• New Staff Orientation Days  
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention.  Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
• Social Events:  Indwell’s Hope and Homes annual signature events to celebrate the important work we do + team gatherings 

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.  

JOIN OUR TEAM, we invite you…    

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers, highlighting your alignment with Indwell’s mission and Statement of Faith:  www.indwell.ca/statement-of-faith  We thank all for your interest; however, only those applicants that are being considered will be notified.   

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent. 

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.      

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.