Supervisor, Rental 2026/27

Position Title: Supervisor, Rental and Tech (Seasonal)

Department: Rental and Tech

Reports to: Manager, Rental and Tech

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities and events!

Job Summary: Supervisor, Rental and Tech plays a key leadership role in supporting the successful operation of the Rental and Tech department. Working closely with the Manager, this individual oversees day-to-day staff supervision, ensures operational efficiency, and maintains a high level of guest service. The Supervisor will also perform hands-on tasks as needed, including fitting and adjusting ski and snowboard equipment, while fostering a safe, clean, and guest-focused environment.

This role requires strong leadership, exceptional organizational skills, and the ability to lead and motivate seasonal team members in a dynamic, fast-paced setting.

Roles and Responsibilities:

Leadership & Supervision

• Supervise, mentor, and support Rental and Tech Attendants to ensure exceptional guest service and safe operations.
• Oversee daily shift schedules, task assignments, shift trading and employee breaks.
• Monitor team performance and provide timely feedback, coaching, and corrective actions when necessary.
• Assist in seasonal recruitment, interviewing, and selection of Rental and Tech staff.
• Conduct performance evaluations of staff Collaborate with the Manager to develop and deliver pre-season training programs.
• Support onboarding and ongoing development of staff, ensuring adherence to operational and safety procedures.
• Act as the lead point of contact during shifts in the absence of the Manager.
• Foster a positive, inclusive, and high-performing team culture.

Operational & Guest Service Excellence

• Provide expert fitting and adjustments of ski and snowboard equipment (boots, skis, snowboards, helmets, poles).
• Ensure all rental equipment is set up appropriately based on guest weight, height, skill level, and other criteria.
• Support smooth operation of equipment check-in and check-out using the Northsoft system.
• Ensure accurate and complete entry of guest data into relevant databases (Northsoft and Dayforce).
• Deliver a welcoming and informative experience for all guests, addressing questions and resolving issues efficiently.
• Step into frontline Rental & Tech Attendant duties as needed to support high-volume times.
• Uphold and enforce all safety procedures, equipment handling protocols, and guest interaction standards.

Administration & Cleanliness

• Ensure the cleanliness and organization of all rental and tech workspaces.
• Support inventory checks, maintenance tracking, and equipment organization.
• Ensure team members comply with Chicopee’s uniform, attendance, and behavioral policies. 

Other Duties

• Perform other duties as assigned by management.

Key Qualifications:

• Strong leadership and team management experience, preferably in a seasonal or recreational setting.
• Ability to inspire, lead, and support a diverse team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Highly organized with strong time management and problem-solving abilities.
• Comfortable working independently and collaboratively.
• Physically able to perform duties including lifting up to 20.4 kg (45 lbs), standing for long periods, and working in varied weather conditions.
• Proficient in or willing to learn Dayforce and Northsoft systems.
• Previous ski/snowboard equipment handling or retail experience is a strong asset.

• Bilingual is an asset

Additional Requirements:

• Passionate about the recreation and winter sports industry.
• Strong people skills — approachable, empathetic, and team-oriented.
• Flexible schedule, with availability on evenings, weekends, holidays, and for shift coverage as required.
• Willingness to adhere to Chicopee’s uniform and appearance standards.
• Must maintain all required certifications and attend all scheduled trainings.
• Provide your own uniform in compliance with our uniform policy.
• You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training

Chicopee is committed to providing an inclusive, accessible, and barrier-free recruitment process. We welcome applications from all qualified candidates and provide accommodation upon request throughout all stages of the recruitment and selection process, in accordance with the Ontario Human Rights Code. Applicants requiring accommodation are encouraged to let us know when contacted for an interview or assessment, or upon arrival at a Chicopee job fair.