Senior Community Residential Manager

Responsibilities:

• Ensure the health, comfort and safety of our Customers
• Must love people –  be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Must be available to work evenings and weekends
• Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
• Provide ongoing feedback to Associates during training including in-person written testing
• Be a resource and support pillar for the Customer Care Team
• Provide Leader with updates and recommendations on additional training or recertification
• Assist in the development of training guides and procedure manuals 
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquires are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties for site and other Associates
• Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract
• Ensure accurate inventory management
• Complete special projects and tasks as assigned
• Assist with snow removal, cleaning, and touch-up painting

Experience and Educational Requirements:

• 2 years Customer Service Experience required
• Post-Secondary Education is an asset

Technical Requirements:

• Computer experience is required with web-based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self-managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment