Student position - German-Speaking Technical Support Analyst

Turn Tech Support Into Something That Matters!

Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

Technical details about the position:

Working hours: at least 20 hours / week, between the opening hours, which is the following: 08:30 - 17:00 from Monday to Friday.

Type: student contract

Location:
- Debrecen, Vezér strt. 39. (Tudáspark), Hungary (fully on-site)
or
- Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary) (fully on-site)

What you’ll be doing:

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support

Requirements

What you bring:

• Fluency in German (C1) and strong English communication skills (B2)
• Active student status and ongoing studies
• A service mindset — patient, empathetic, and solution-oriented
• Confidence working with modern tech — especially mobile apps and smart devices
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Ability to multitask, stay organized, and follow procedures
• Prior experience in customer support, helpdesk, or BPO is a plus

Benefits

You’ll thrive if you are:

• Genuinely interested in technology, sustainability, and innovation
• Curious by nature — someone who asks “why” and seeks better answers
• Calm under pressure and great at explaining complex things simply
• Comfortable in a fast-paced, process-driven environment

What we offer:

• Work with a pioneering brand in the green tech and portable power space
• Paid training to equip you with everything you need
• A stable role in our modern office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment