LTL Central Canada - Dispatch Supervisor

SUMMARY

Responsible for the planning, organizing and supervision of all dispatch team members.

PRIMARY RESPONSIBILITIES

• Responsible for the scheduling of employee shifts, holidays, sick days and time off.
• Responsible for conducting yearly performance reviews of employees.
• Assist HR in the hiring of new staff.
• Monitor the performance of the local Trenton drivers.
• Work closely with routing, and dispatch to ensure delivery schedules and appointments are met.
• Assist in developing and maintaining KPI’s as corporately directed.
• Be knowledgeable of driver bid runs, tractor assignments, and company policies.
• Work in conjunction with Driver Supervisors in dealing with driver issues.
• Be knowledgeable of security and food safety rules and regulations.
• Provide vacation coverage as required and be flexible to work other shifts as required.
• Assist in implementing new operational systems with the Operations Manager.
• All other duties as required.

REQUIREMENTS/QUALIFICATIONS

• Employee must possess a strong understanding of Erb Dispatch computer system, satellite communication.
• Must possess a strong transportation background and proven customer service skills.
• This individual must have the ability to manage people fairly and firmly according to company policy.
• Must possess excellent time management and organizational skills.
• College graduation or equivalent experience preferred.
• Minimum 3 years of experience preferred in transportation and customer service.

WORKING CONDITIONS

• Salaried position based on 45 hours per week.
• Note: that shift/days might fluctuate if volumes increase or decrease.