Control Room security guard- Retail- Full time

Duties & Responsibilities

• Monitor CCTV surveillance systems and maintain continuous awareness of site activities and security concerns.

• Operate control room equipment, security monitoring systems, alarms, and communication devices.

• Monitor access control systems and verify authorized entry to the property.

• Respond promptly to security incidents, alarms, emergencies, and requests for assistance.

• Monitor and coordinate security patrols and communicate relevant information to onsite security personnel.

• Maintain accurate and detailed logs of incidents, alarms, suspicious activities, and other occurrences.

• Prepare clear, detailed incident reports and maintain proper documentation in accordance with company procedures.

• Identify, assess, and report suspicious activities, security breaches, and potential safety hazards.

• Communicate effectively with security personnel, site management, clients, and emergency services as required.

• Follow established emergency response procedures and assist with coordinating responses to medical emergencies, fire alarms, evacuations, and other critical incidents.

• Exercise sound judgment, tact, and diplomacy when handling sensitive or high-pressure situations.

• Maintain confidentiality when handling surveillance footage, security information, and incident-related records.

• Ensure compliance with site-specific procedures, company policies, and applicable property rules and regulations.

• Provide professional customer service and assistance to patrons, visitors, and staff as required.

• Assist with daily security operations and perform additional duties as assigned by management.

Qualifications & Skills

• Valid ON Security Worker License.

• Minimum of one year of previous security experience; control room or CCTV monitoring experience is considered an asset.

• Strong computer skills and the ability to operate CCTV surveillance systems, access control systems, alarms, and other security-related technology.

• Strong verbal and written communication skills, with a high level of English proficiency.

• Excellent observation skills and attention to detail, with the ability to identify and report unusual activities.

• Ability to remain alert, focused, and composed during extended periods of monitoring.

• Strong problem-solving and decision-making skills, particularly in emergency and high-pressure situations.

• Ability to multitask, prioritize competing demands, and respond promptly to multiple incidents or alarms.

• Strong documentation and report-writing skills, with the ability to maintain accurate and organized records.

• Demonstrated professionalism, integrity, discretion, and the ability to maintain confidentiality.

• Strong interpersonal skills and the ability to communicate effectively with security teams, management, clients, and emergency responders.

• Ability to follow instructions, retain important information, and comply with established procedures.

• Willingness to accept constructive feedback and adapt to changing operational requirements.

• Ability to work independently and collaboratively in a fast-paced security environment.

• Flexibility to work full-time shifts, including nights, weekends, and holidays, as required by site operations.