Security Guard - Mall - Casual

What We Offer

• Competitive pay - $20 
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible shifts, including days, afternoons, nights, weekends, and holidays

What You'll Do

Maintain a Safe & Secure Environment

• Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
• Maintain a visible security presence to deter theft, vandalism, and unauthorized activity.
• Enforce property rules, policies, and regulations in a professional and respectful manner.
• Control access to restricted areas and monitor authorized entry where required.
• Deal with trespassers and unauthorized individuals safely and professionally.

Respond to Incidents & Emergencies

• Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
• Apply conflict resolution and de-escalation techniques to resolve situations safely.
• Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
• Assist with emergency evacuations and follow established emergency response procedures.
• Support emergency responders and law enforcement personnel during incidents.

Deliver Exceptional Customer Service

• Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
• Provide directions, answer inquiries, and help create a welcoming shopping environment.
• Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
• Manage customer queues, special events, and crowd control when required.

Reporting & Documentation

• Complete accurate incident reports, occurrence reports, and daily activity logs.
• Investigate and document security incidents, accidents, and unusual occurrences.
• Maintain detailed notes and communicate important information during shift handovers.

Safety & Surveillance

• Monitor CCTV systems and report suspicious or unusual activity.
• Conduct routine inspections of emergency exits, entrances, and common areas.
• Identify and report safety hazards, damaged equipment, or maintenance concerns.
• Follow all company policies, site procedures, and emergency response protocols.

What We're Looking For

Required Qualifications

• Minimum 1 year of security experience is required.
• Valid Ontario Security Guard License.
• Valid First Aid & CPR/AED Certification.
• Experience in mall security, retail security, concierge security, or loss prevention is considered an asset.
• Excellent verbal and written English communication skills.
• Strong customer service, interpersonal, and conflict resolution skills.
• Professional, reliable, and dependable with a high level of integrity.
• Ability to remain calm and make sound decisions during emergencies.
• Strong attention to detail and observational skills.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
• Comfortable working in a busy, fast-paced public environment.
• Flexible availability for days, evenings, nights, weekends, and holidays.