Security Guard - Retail - Full time

Responsibilities

Retail Security & Loss Prevention

• Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property to maintain a safe and secure environment.
• Maintain a highly visible security presence to deter theft, shoplifting, vandalism, and unauthorized activity.
• Monitor high-risk areas, merchandise, and customer activity while identifying potential security concerns.
• Observe, document, and report suspicious behavior in accordance with company policies and legal requirements.
• Support store management in maintaining a safe shopping environment for customers and associates.

Incident Response & Emergency Management

• Respond promptly to security incidents, disturbances, medical emergencies, and customer or employee concerns.
• Assess situations calmly and contact emergency services when required.
• Provide First Aid, CPR, or AED assistance until emergency responders arrive (where applicable).
• Assist with evacuations, emergency procedures, and incident investigations while following company protocols.
• Use conflict resolution and de-escalation techniques to manage challenging situations safely and professionally.

Reporting & Documentation

• Complete accurate daily activity logs, incident reports, and occurrence reports in a timely manner.
• Document observations, theft-related incidents, safety concerns, and actions taken with professionalism and attention to detail.
• Preserve evidence and communicate relevant information to supervisors and store management.
• Participate in shift handovers to ensure continuity of operations.

Customer Service & Store Support

• Provide exceptional customer service while maintaining a professional and approachable security presence.
• Assist customers with general inquiries and provide directions when needed.
• Support store associates and management by responding to security concerns and maintaining a safe work environment.
• Enforce store policies professionally while treating all customers and employees with respect.
• Work collaboratively with store management, law enforcement, and emergency responders when required.

Safety, Surveillance & Asset Protection

• Monitor CCTV systems and report suspicious activity or security concerns.
• Conduct routine inspections of entrances, exits, emergency exits, and high-risk areas.
• Maintain accountability for company-issued equipment, radios, keys, and other security assets.
• Report safety hazards, damaged equipment, and maintenance concerns promptly.
• Follow all company policies, site procedures, and health and safety standards.

Required Qualifications

• Valid Ontario Security Guard Licence.
• Valid First Aid & CPR Certification (or willingness to obtain before employment).
• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to maintain professionalism when interacting with customers, employees, and members of the public.
• Comfortable working independently and as part of a team.
• Basic computer and smartphone skills for report writing and communication.
• Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).
• Flexible availability, including days, evenings, nights, weekends, and holidays.

Preferred Qualifications

• Previous experience in retail security, loss prevention, customer service, hospitality, or a similar customer-facing role is an asset.
• Experience with CCTV monitoring, incident reporting, or retail investigations is an asset.
• Experience working in high-volume retail environments is considered an asset.
• Knowledge of theft prevention and conflict de-escalation techniques is an asset.

Physical & Working Conditions

• Ability to stand and walk for extended periods throughout the shift.
• Comfortable working in a busy retail environment with continuous customer interaction.
• Ability to patrol both indoors and outdoors, including parking lots and exterior areas.
• Ability to respond quickly and professionally to emergencies and unexpected situations.
• Shifts may include days, evenings, nights, weekends, statutory holidays, and peak retail seasons.

Performance Expectations

• Maintain a professional, highly visible security presence throughout the store.
• Complete patrols and assigned duties accurately and consistently.
• Respond promptly and professionally to incidents, emergencies, and customer concerns.
• Produce clear, accurate, and timely reports.
• Demonstrate excellent customer service while supporting loss prevention and maintaining a safe shopping environment.
• Follow company policies, site procedures, and health and safety standards at all times.