Operations Lead

Are you the person people turn to when something needs to get done?

Levitt-Safety is looking for an Operations Lead to support our Atlantic Canada operations. This is a hands-on role working across Customer Service, Service Administration, Warehouse and Branch Operations to keep priorities moving, resolve issues and support a great customer experience.

If you're an experienced customer service, service administration or operations professional who enjoys variety, problem-solving and being a go-to resource for a team, we'd love to hear from you.

What You'll Do

• Coordinate daily workflow and priorities across Customer Service, Service Administration, Warehouse and branch operations.
• Act as a go-to resource for questions, escalations and operational issues, keeping the Regional Manager informed of key priorities.
• Support workload coverage during vacations, absences and busy periods, including order entry, quotes, shipping and receiving when needed.
• Monitor key Customer Service and operational KPIs and follow up on outstanding items.
• Support tender and bid administration, including tracking opportunities, documentation and deadlines.
• Work with Sales, Service, Customer Service and Operations to keep customer commitments and submissions on track.
• Identify process gaps and recommend practical improvements.
• Support onboarding, knowledge sharing and day-to-day coaching.
• Assist with branch and facility needs, including maintenance and contractor coordination.
• Jump in where needed - this is a hands-on operational role.

What You Bring

• Experience in customer service, service administration, branch operations, distribution, warehouse or a similar environment.
• Previous experience as a Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
• Strong organization, prioritization and follow-through.
• Clear communication and the confidence to work with different teams and stakeholders.
• Good judgment and a practical approach to solving problems.
• Comfortable working with Microsoft 365 and business systems.
• Experience with quotes, bids, tenders, reporting or KPIs is an asset.
• A collaborative, hands-on approach and willingness to step in when the team needs support.
• Post-secondary education is an asset, but equivalent experience will be considered.

What We Offer

• Competitive annual salary
• Medical, dental, vision, EAP and other group benefits
• Company-matched RRSP& Profit Sharing
• Paid training and career development opportunities
• A collaborative, team-focused environment