Service Operations Coordinators (7on/7off)

(Full-Time | 7 Days On / 7 Days Off - 12 hours daily)

Location: 150B Boreal Avenue, Fort McMurray (in-town)

Job Summary

Levitt-Safety is growing! We are looking for multiple Service Coordinators to join our team in Fort McMurray, Alberta. These are full-time permanent positions working a 7 days on / 7 days off schedule, offering an excellent work-life balance while supporting a dynamic service operation.

In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.

Main Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests.
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs.
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems.
• Manage calendars and coordinate service appointments with technicians and customers.
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment.
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations.
• Prepare quotes and communicate service order details with technicians and warehouse teams.
• Maintain organized records, including work orders, customer accounts, purchase orders, and inventory documentation.
• Perform administrative duties such as data entry, scanning, filing, and document management.
• Support the implementation and training of new service software.
• Assist with internal projects and administrative tasks that support branch operations.

  Job Requirements

• Minimum of 2 years' experience in service administration, scheduling, dispatch, customer service, or a similar coordination role.
• Strong administrative coordination and data entry experience.
• Experience scheduling technicians or coordinating field service work is considered an asset.
• Highly organized with exceptional attention to detail and the ability to manage competing priorities.
• Comfortable working with multiple systems and technology platforms.
• Excellent communication and interpersonal skills with a professional customer service approach.
• Ability to thrive in a fast-paced environment and effectively manage urgent service requests.
• Positive attitude, strong teamwork skills, and a willingness to learn and grow.

What We Offer

• Competitive salary.
• Full-time permanent employment with a 7 days on / 7 days off schedule.
• Comprehensive health benefits, including medical, dental, vision, and Employee Assistance Program (EAP) coverage for you and your family.
• Company-matched RRSP contribution plan.
• Annual profit-sharing opportunity.
• Paid training and ongoing career development opportunities.
• The opportunity to build your career with one of Canada's leading safety organizations.
• A culture built on our Face of Levitt-Safety Fundamentals and family values, where our people are our greatest asset.