Service Coordinator (12-Month Contract)

Job Summary

Levitt-Safety is seeking a highly organized Service Coordinator to join our Fort McMurray branch on a 12-month contract. In this fast-paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide exceptional customer support.

Reporting to the Service Administration Supervisor, you will play a key role in ensuring the smooth delivery of service operations. The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while working with service technicians and customers.

Main Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests.
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs.
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems.
• Manage calendars and coordinate service appointments with technicians and customers.
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment.
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations.
• Prepare quotes and communicate service order details with technicians and warehouse teams.
• Maintain organized records, including work orders, customer accounts, purchase orders, and inventory documentation.
• Perform administrative duties such as data entry, scanning, filing, and document management.
• Support the implementation and training of new service software.
• Assist with internal projects and administrative tasks that support branch operations.

Job Requirements

• Minimum of 2 years' experience in service administration, scheduling, dispatch, or customer service.
• Strong administrative coordination and data entry experience.
• Experience scheduling technicians or coordinating service work is considered an asset.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Comfortable working with multiple systems and technology platforms.
• Excellent communication skills and a professional telephone manner.
• Ability to thrive in a fast-paced environment and effectively manage urgent service requests.
• Positive attitude, strong teamwork skills, and a willingness to learn.

What We Offer

As a 12-month contract employee, you'll have the opportunity to gain valuable experience with an established Canadian leader in safety while working alongside a collaborative and supportive team.

• Hourly salary of $30-33 per hour plus 4% vacation pay
• Comprehensive health benefits, including medical, dental, vision, and Employee Assistance Program (EAP) coverage for you and your family.
• A company culture built on our Face of Levitt-Safety Fundamentals and family values, where we believe our people are our greatest asset.

Please note: This is a full-time 12-month contract position based in our Fort McMurray branch, with the possibility of extension depending on business needs.