Quality Assurance and Process Lead

Sinai Health is looking for skilled quality assurance professional who is aligned to our purpose to join our team as the Quality Assurance and Process Lead, Wait Time Information System (WTIS) for our Perioperative Services program.

Reporting to the Senior Clinical Program Director Surgical Services, the Lead is a key facilitator in managing the overall processes for Sinai Health related to a key Access to Care (OH_CCO) system. This will include focusing on ensuring each surgical ambulatory area is compliant with standardized processes and procedures tracking patient wait times for surgery in the provincial Wait Time Information System (WTIS).

While ensuring timely, accurate and accessible information within the WTIS, the Lead will support the Senior Clinical Program Director in utilizing WTIS data reports to manage operating room schedules and support funded volumes. Leveraging the data within the WTIS through reported analytics from the Performance Measurement and Reporting portfolio, the Lead will also collaborate with program leadership to ensure timely access to care for Sinai Health’s patients. 

The Lead will work directly with Surgeon’s Administrative Assistants to review open wait list entries, target assignments and ensure dates affecting readiness for treatment (DARTs) are captured and reflective of their wait time. This role will provide support to address clinical questions, definitions and practices. The Lead will inform and respond to themes and implement corrective action and long term strategies to enable timely, accurate, accessible and complete data collection.

In this role you will:

• Ensure clinicians and their teams provide timely and accurate WTIS inputs
• Work with teams to optimize accuracy to ensure that data proves reliable and usable to facilitate operational planning, manage operating room schedules, and supports peer benchmarking comparisons and both global and volume based funding
• Champion the use of the WTIS application, while providing support to address clinical questions, definitions and practices
• Provide subject matter expertise in the launch of the WTIS complex integration project and develop necessary documentation and education surrounding evolving practice changes
• Review open wait list entries weekly for relativity in volume projections and operating room schedules
• Ensure accuracy in clinical target assignments, capture system delays and ensure report accuracy prior to submission to senior leadership and provincial reporting centers
• Act as the liaison between the Surgeons' offices and WTIS Helpdesk to resolve issues; train end users in the use of the WTIS system as needed
• Reconcile WTIS data collected from the OR Scheduling system (PCIS) and validation prior to WTIS data being posted to the public reporting website
• Oversee the resolution process and monitoring resolution status; acting as the point of contact for inquiries, while ensuring that all errors are assigned to appropriate individuals for resolution
• Collaborate with clinical programs, physicians, senior leadership and other key stakeholders on routine and ad-hoc analysis of information to provide recommendations for performance improvement, maximize revenue streams, and support patient care as it relates to the WTIS system
• Prepare routine and ad-hoc reporting for senior management and executive leadership to support operations and  initiatives
• Prepare briefing notes and reports; prepare and participate in the delivery of presentations to sponsors, stakeholders, committees and advisory groups
• Determine and assess root cause issues to challenges in processes and data capture, implementing sustainable solutions
• Identify opportunities to improve reporting processes to streamline activities, reduce duplication, and allocate additional time for provision of analysis and advice
• Assist in the development of policies and procedures related to review of utilization, reporting processes efficiencies, and the maintenance of high data quality
• Perform other duties consistent with the job classification as required

Job Requirements:
Mandatory

• Successful completion of a bachelor’s degree in a relevant discipline (e.g. information analytics, business administration, health administration, etc.) from an accredited educational institution
• 3 years of relevant healthcare experience
• Applicants with proven equivalent recent and related training and experience may be considered

Skills and Knowledge

• Solid knowledge of clinical processes
• Detailed knowledge and practical application of WTIS systems and guidelines 
• Sound knowledge of inpatient and outpatient systems and business processes 
• Understanding of care delivery operations and business operations; familiar with hospital processes 
• Advanced Microsoft Office skills, particularly Excel and PowerPoint
• Demonstrated strategic thinking and creative problem-solving skills 
• Highly analytical with strong presentation and communications skills (written and verbal) with demonstrated attention to detail 
• Excellent interpersonal and relationship building skills; professional, diplomatic and confident with a proven ability to work with individuals across all levels of the organization and external stakeholders 
• Proven ability to work as part of a multidisciplinary team and to establish effective working relationships 
• Strong organizational skills and project management skills with the ability to manage competing priorities in a fast paced time-sensitive environment with minimal direction 
• Demonstrated satisfactory work performance and attendance record

If this sounds like you and you feel ready to build your healthcare career within perioperative services, apply now and let us know why you’d be a great addition to our team.