Commercial - Business Account Manager

This is what you’ll actually do!

As Business Account Manager, you’ll take full ownership of the commercial performance and day-to-day relationship with one of the UK’s top grocery retailers. You’ll be the key point of contact, building strong relationships, understanding customer priorities, and ensuring our plans, proposals, and product developments align with their long-term strategy.

You’ll lead the full commercial planning process, managing the P&L, forecasting, negotiating pricing and promotions, and tracking ongoing performance. Alongside this, you’ll oversee a range of product development projects, working closely with NPD, Technical, Marketing, Finance, and site teams to ensure launches land on time and meet both commercial and customer expectations.

A big part of your role will be identifying and driving growth opportunities, whether through expanding existing ranges, introducing new formats, or improving promotional and forecast accuracy. When challenges arise, you’ll act as the escalation point, resolving issues quickly and maintaining excellent service.

Your success will be measured through key KPIs such as sales and profit delivery, forecast accuracy, launch execution, and overall account growth.

Ideally this is you!

• Proven experience in Account Management or Commercial roles - ideally with exposure to major UK grocery retailers such as Waitrose
• Strong track record of building customer relationships and delivering commercial growth
• Experience managing projects, development pipelines, or cross-functional initiatives
• Ideally retail own-brand experience, with understanding of development processes and commercial evaluation
• Excellent communicator, influencer, and presenter with confidence engaging senior stakeholders
• Skilled in forecasting, planning, negotiation, and commercial analysis
• Competent in MS Office (particularly Excel) and familiar with commercial systems/tools
• Highly organised and capable of managing multiple projects simultaneously
• Positive attitude, resilient mindset, and a willingness to take on new challenges