Executive Housekeeper (Everclean)

Job Title: Executive Housekeeper

Job Description

The Executive Housekeeper performs and leads by example on daily housekeeping tasks within a commercial building/office tower, while helping keep the site to a high, professional standard. In addition to hands-on cleaning of common areas, tenant floors, washrooms, entrances, lobbies, and elevators, this role takes ownership of quality, supplies, and checklists, and acts as a senior point of contact on shift. Tasks include but are not limited to sweeping, vacuuming, dry/wet mopping, dusting, disinfecting, glass and entrance cleaning, and waste removal, as per contract requirements. 

Key Responsibilities: 

Opening (20% Time Spent)

• Check all washrooms and make sure supplies are stocked and ready for the day.
• Tour common areas and tenant floors to check for spills, litter, and hazards.
• Ensure furniture, signage, and garbage containers are in their proper locations.
• Clean entrance and lobby glass.
• Ensure compactor and loading areas are clean.
• Vacuum and clean the administration/management office daily.
• Help set daily priorities for the crew and confirm everyone knows their assigned areas.

Day / Evening (60% Time Spent)

• Clean, wash, squeegee, and polish entranceway glass, door frames, thresholds, and windowsills, inside and out (as weather permits) throughout the day.
• Sweep and/or mop entrance and common-area floors as required, using "Caution – Wet Floor" signs until dry and safe.
• Vacuum and/or wet-vac entrance matting and carpeted areas as required.
• Immediately clean up standing water or spills in entrances, corridors, lobbies, and elevators.
• Empty, clean, and reline garbage cans and sanitize waste receptacles inside and out.
• Pick up visible litter in and around entrances, lobbies, and common areas throughout the day.
• Check washrooms on a regular rotational basis to ensure they are clean and stocked (at minimum every 2 hours off-season; hourly during peak periods or special events, or as required).
• Disinfect toilet bowls, seats, covers, and urinals; empty and reline sanitary disposal containers.
• Clean countertops, backsplashes, cupboard doors, mirrors, and all other washroom surfaces.
• Replenish soap, paper towels, and tissue as necessary.
• Fill out washroom check sheets daily (until the web system is in use).
• Dust and clean benches, seating, planters, tables, and directories, and remove litter as required.
• Wipe down walls, light switches, doors, frames, baseboards, trims, and ledges on a rotational basis.
• Clean and polish fire extinguisher housings, emergency exit signs, fire bells, pull stations, handrails, kick plates, and directory signs on a regular basis.
• High-dust columns, vents, and signage with a telescopic duster on a weekly basis.
• Dust mop and wash service corridor floors using walk-behind machines as required.
• Compact garbage and cardboard at compactors throughout the day and dispose of pre-sorted waste per the site's Recycling and Waste Diversion Program.
• Contact waste haulers when the compactor requires pick-up and clean/pressure-wash the area when the unit is removed.
• Remove graffiti immediately from interior and exterior areas and report to the Supervisor.
• Report broken doors, glass, tiles, flooring, loose railings, damaged furniture, or any other hazards to the Supervisor/Manager immediately.
• Respond immediately to tenant, client, or staff concerns regarding supplies or cleanliness.
• Keep storage and equipment rooms clean, orderly, and secure, and ensure products are stored and labelled per WHMIS.
• Maintain and submit inventory lists of cleaning and paper supplies to the Supervisor/Manager monthly.
• Fill out and maintain the Porter/Housekeeping Risk Management Log daily.
• Respond immediately to calls from the Team Leader, Supervisor, or Manager.
• Assist exterior staff with sidewalks, ice melt, sand, and debris during winter months.
• Respond to fire and/or sprinkler alarms as per emergency procedures and always follow basic safety and security procedures.
• Assist with promotion, display, and/or table set-up when requested.
• Complete all applicable incident report forms as required.

Closing (20% Time Spent)

• Ensure all garbage is compacted in the holding areas.
• Change all interior garbage receptacles and clean all sleeves.
• Wipe and clean all washroom walls and ensure ceilings are free of spots.
• Ensure dryers and vents are free of dust.
• Make sure washrooms are fully stocked.
• Clean all toilet seats top to bottom.
• Do a final walkthrough of assigned areas and confirm the crew has completed their tasks to standard.
• Lock up and secure storage/equipment rooms and report any outstanding issues to the Supervisor.

Leadership Support

• Lead by example and set the standard for quality, appearance, and professionalism on shift.
• Help guide, mentor, and answer questions from Porters and cleaning staff, and demonstrate proper cleaning methods and equipment use.
• Perform spot quality checks of key areas (lobbies, washrooms, entrances) and flag anything that needs re-cleaning.
• Act as the senior point of contact on shift when the Team Leader/Supervisor is unavailable, escalating issues as needed.
• Assist the Supervisor with training new staff and communicating daily priorities and safety reminders.

Ad Hoc Responsibilities:

Other reasonable requests.

Knowledge, Skills, Experience and Education

• Previous commercial or office-tower cleaning experience preferred.
• Ability to safely operate housekeeping equipment and supplies, including walk-behind and floor-care machines.
• Ability to work to a high standard with attention to detail and take ownership of quality on shift.
• Ability to physically perform the duties of the position and stand/walk for prolonged periods.
• Ability to attend work on a regular, ongoing, consistent basis.
• Ability to understand and implement all policies and procedures related to the janitorial work performed, including WHMIS.
• Ability to follow oral and written instructions in English.
• Must be able to perform all cleaning tasks.
• Must be able to stand and walk for prolonged periods.