Dispatcher

Job Title: Dispatcher (Summer)

Location: North Vancouver

Department: Mountain Operations

Reports to: Dispatch Supervisor & Duty Managers

Role Status: Full Time / Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

The Dispatcher is running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail while working independently.  

ESSENTIAL JOB FUNCTIONS

• Ensuring inter-departmental communications are relayed in a timely and efficient manner
• Managing a multi-line switchboard and VHF radios
• Coordinating communication and dispatching the proper resources in emergency situations
• Online management of incident reports through 1Risk
• Collecting and reporting data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion
• Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues
• Coordinating, logging and tracking the transport of goods and patients around the mountain
• Customer relations with guests that frequent the office
• Assisting management with various office tasks
• Delegating duties to operations staff
• Maintaining a clean work environment, assisting with cleaning of staff spaces
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Supervisor, Dispatch and the Duty Managers with no direct supervisory responsibilities given.

REQUIRED QUALIFICATIONS AND ABILITIES

• Proficient in Microsoft Office, including Word and Excel
• Knowledge of 1Risk systems preferred
• Knowledge of mountain operations, geography of mountain and facilities preferred
• Previous multi-line switchboard phone and VHF radio experience an asset
• Must possess great communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Ability to work early mornings, days, evenings, weekends and some holidays as required

WORKING CONDITIONS

This position is located primarily indoors in an office environment, however does require travelling to work area through mountain conditions (including winter conditions).

COMPENSATION AND BENEFITS

$19.66 to $22.99/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.