Head of Technology Operations

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Head of Technology Operation in our Cyprus office - a certified Great Place to Work®.

You will lead the teams that run and support the company's technology services, ensuring reliable service, effective support, safe changes, tested recovery and clear operational ownership.

Reporting to: CTO

Responsibilities:

• Lead and manage the Technology Operations function, including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, Trading Platform Operations and regional technology operations
• Ensure the reliable day-to-day operation, availability and support of business-critical technology services
• Establish clear service ownership, support coverage, operational procedures and escalation processes across the technology environment
• Lead the response to major technology incidents, coordinating service restoration, stakeholder communication, root-cause reviews and corrective actions
• Drive continuous improvements in incident management, service reliability, recovery and operational resilience
• Ensure robust backup, recovery and business continuity procedures are established and regularly tested
• Oversee operational changes and release readiness, ensuring that environments, monitoring, support, rollback procedures and handovers are in place before releases
• Oversee application support activities, including issue triage, diagnosis, authorised workarounds and escalation to Engineering and Product teams where required
• Support and deliver authorised technology and security-related operational initiatives, working closely with Information Security and Technology Risk
• Ensure operational security actions are properly assigned, tracked and completed with appropriate evidence
• Work closely with Engineering, Product, Data, Risk, Dealing and other business stakeholders to ensure effective technology service delivery
• Manage technology suppliers and service providers, including performance, costs, renewals and service quality
• Manage delegated technology budgets and maintain visibility over operational expenditure
• Lead, develop and mentor Technology Operations managers and specialists, including workforce planning, recruitment, succession planning and knowledge transfer
• Establish and monitor operational KPIs, service targets and improvement plans, providing regular reporting to the CTO
• Identify operational risks, capacity constraints, dependencies and service gaps, and ensure timely escalation and resolution
• Drive the successful onboarding and operational handover of new technology services

Candidate profile:

• Proven experience leading multiple Technology Operations teams, technology managers or substantial technology service providers
• Strong experience managing business-critical technology services in a high-availability environment
• Demonstrated success improving service reliability, incident management, operational support, recovery and change management
• Solid technical understanding of:
• Cloud and infrastructure
• IT operations and workplace technology
• Identity and access management
• Monitoring and observability
• Database reliability
• Application support
• Trading platforms and/or other business-critical systems
• Experience establishing clear service ownership, operational processes and effective service handovers
• Experience working with Information Security / Technology Risk teams and delivering security remediation activities
• Strong experience in people leadership, including managing managers, building teams, workforce planning and succession planning
• Experience managing technology budgets, suppliers and third-party service providers
• Strong understanding of incident response, business continuity, disaster recovery and operational resilience
• Excellent stakeholder-management and communication skills, with the ability to work effectively with both technical and business leadership
• Strong analytical and problem-solving skills, with a structured and hands-on approach to operational challenges
• Ability to work full-time from our Limassol, Cyprus office (Hybrid model after probation)

Nice to Have

• Experience within financial services, fintech, brokerage or another highly regulated environment.
• Experience supporting trading platforms or other high-volume, business-critical technology environments
• Experience with CRM and business systems engineering/integrations
• Experience managing technology operations across multiple regions
• Previous experience establishing, scaling or restructuring a Technology Operations function

Our offer:

• A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to a dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free access to multiple sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• A gift and a day off on your Birthday
• Visa and work permit support if required

Journey to FP Markets:

• Interview with HR (30 - 45 min)
• Technical interview with the CTO (1 h)

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!