Senior Manager- Preview Centre, Samui

Job Location:

Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.

Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.

Generates new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. Responds to the needs of the team by providing necessary resources, coaching and training on sales techniques, offering incentives, resolving conflicts, and managing team performance. Oversees the guest experience and proactively responds to customer concerns

Key Responsibilities:

Building Customer Base

• Works with marketing and management team to develop strategies for increasing qualified guests
• Supports development of self-generated business by working existing customer base and local community.
• Evaluates and analyzes the book of business for site/sales team to generate more sales, referrals, track pender sales and unclosed sales.

Managing the Sales Experience

• Closes sales as appropriate; be the second face for the customer.
• Manages the sales floor to ensure presentation f|ow is efficient and conducive to sales presentation discussions and purchase deliberations
• Provides information to, and answer questions from, guests regarding specific topics related to vacation ownership,
• seasonal travel and financing options.
• Reviews and approves documentation for a sale.
• Closes deals with the signing of paperwork and notarizing contracts.
• Handles any overflow from tour waves.
• Supports the presentation and ratification of contracts to new owners.

General Business Management

• Encourages and supports the establishment of a positive work environment that recognizes both individual and team

• accomplishments, and provides a safe haven for open and honest communication.
• Manages the Guest Experience and the integrity of the brand name by making sure that all team members represent the company in an ethical, moral and professional manner at all times.
• Conducts and/or participates in regular sales management meetings to review both the week and period performance
• and make action plans to ensure peak performance of the team while also providing support and feedback to both managers and VC to ensure the direction of the team and their presentations are aligned to company expectations reducing any concerns of misrepresentations or miscommunication of the product and how the Club works
• Mediates, counsels, and resolves in a timely manner any issues with or between subordinates and with colleagues.
• Schedules Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow.
• Conducts and/or contributes to material for Daily Huddles/Line Ups.
• Monitors weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, VPVC, hot
• lead reports, channel reports, and Profit and Loss reports and provide effective motivational messages to sales
• team based on performance.
• Manages the Daily Sales Tour Rotation to ensure that it is accurate and in line with SOP.
• Supervises the daily operational aspects of the Preview Center.
• Determines when issue escalation is required to higher management.
• Monitors the availability of product inventory and make sure vacation consultant have an accurate understanding of what
• can be sold from the portfolio as well as how it should be sold (e.g., to include financing).
• Develops, maintains and enhances the 'Culture of Excellence' in all facets of the Virtual Presentation Preview Center operation.
• Interviews new candidates for VC and or manager positions with the site leader.

Providing Services to Others

• Responds to customer questions, complaints, and/or concerns.
• Communicates with customers when escalated issues arise.
• Responds to cancellations with call back to customer.
• Coordinates with Quality Assurance and Contracts to relay important information or issues down to the sales line.
• Develops plans to proactively deal with and mitigate common customer problems/complaints.

Managing and Coaching the Sales Force

• Provides real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business
• Maintains a presence on the sales floor during selling sessions to serve as a resource for vacation consultant on an as needed basis.
• Builds team camaraderie and vacation consultant confidence to achieve sales goals.
• Conducts Performance Reviews with vacation consultant to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.
• Manages the on-boarding of new vacation consultant and ensure proficiency in the sales process before a vacation consultant is put on the rotation.
• Provides a clear understanding of what is expected of the vacation consultant.
• Conducts one on one coaching meetings with individual vacation consultant to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc.
• Delivers training to sales workforce.
• Addresses issues related to team members concerns (e.g., work-place conflict, performance issues).
• Prepares vacation consultant with multiple strategies for overcome a broad range of sales objections.
• Develops, conducts and supervises regular group training for vacation consultant to refresh on specific aspects of the sales presentation process as well as to develop vacation consultant in other personal/professional areas.
• Facilitates regular training and feedback sessions with new hires.
• Supervises and monitor all sales presentations to ensure effective conformity with standards in terms of content and collateral.
• Accompanies vacation consultant on rides as a means of identifying areas to provide feedback on performance.
• Diagnoses issues with under-performing vacation consultant.
• Plans, implements, and monitors incentive programs (e.g., Special Performance Incentive Funds [SPIF s]) to motivate-drive vacation consultant performance.
• Supports the hiring process by participating in recruiting activities.
• Interprets and coaches vacation consultant based on results of feedback received through formal (e.g., surveys) and informal (e. g. customer conversations) channels.
• Monitors and provides coaching on vacation consultant customer communication skills (e.g., phone behavior and emailing).

Leadership Skills

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Building and Contributing to Teams

• Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
• Fostering Inclusion - Supporting team members with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all team members are given the opportunity to contribute to their full potential.

Generating Organizational Talent and Capability

• Organizational Capability - Understanding and leveraging team member talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of team members in order to achieve department and business objectives. Diagnoses capability needs, recruits and evaluates potential team members; emphasizes retention; champions talent management.
• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Key Performance Indicators:

Maintain an overall of secretarial work practices

• Ensure all tasks or projects as requested by direct report are well managed and executed effectively
• Delivered all requesting reports & special assign tasks on time
• Ensure training programs materials and presentations tools update, well organised, & trackable
• Delivered all requesting reports & special assign tasks in a timely manner

Required Skills and Attributes:

• Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
• Business Acumen - Understanding and utilizing business information (e.g., Team member, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Functional Job Family Competencies

• Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
• Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
• Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and
• Resort Operations in order to build a positive and collaborative working relationship.

Education &/or Experience:

• Proficiency in English (additional language required for certain positions)
• Incumbent is required to maintain an active and in-good standing

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