Waiter / Waitress

Job Location:

Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

KEY DUTIES & RESPONSIBILITIES

Please note this is not an exhaustive list. Team Members are expected to perform any reasonable duties requested by management to support hotel operations.

Guest Service

• Welcome guests warmly and escort them to their tables where applicable.
• Present menus, explain menu items, daily specials, and beverage selections.
• Take food and beverage orders accurately using the Point of Sale (POS) system.
• Serve food and beverages according to Tivoli service standards.
• Ensure guest satisfaction throughout the dining experience and respond promptly to guest requests.
• Handle guest complaints professionally and refer complex matters to the Supervisor when necessary.
• Bid farewell to guests and thank them for visiting.

Operational Responsibilities

• Work closely with colleagues across all departments to ensure efficient service.
• Follow all hotel Standard Operating Procedures (SOPs), policies, and service standards.
• Maintain assigned station in a clean, organized, and fully stocked condition.
• Complete opening, operating, and closing duties as assigned.
• Develop thorough knowledge of food menus, beverage lists, wine selections, and promotions.
• Operate the Point of Sale (POS) system accurately.
• Check with the Supervisor before leaving the assigned station.
• Assist with room service operations when required.
• Remove trays and service items from guest corridors promptly.
• Assist in clearing, cleaning, and resetting tables efficiently.
• Ensure all restaurant equipment and operating supplies are properly maintained.

Hygiene & Safety

• Maintain the highest standards of cleanliness and personal hygiene.
• Follow all food safety and HACCP procedures.
• Comply with hotel health and safety regulations.
• Report maintenance issues or safety hazards immediately.
• Handle guest room access professionally while respecting guest privacy.

Teamwork & Development

• Participate actively in departmental meetings and training sessions.
• Support colleagues during busy service periods.
• Continuously improve product knowledge and service techniques.
• Carry out any additional duties assigned by management in line with operational requirements.

HOW YOU CAN SUCCEED IN THIS ROLE

Successful team members at Tivoli Hotels & Resorts consistently demonstrate the following competencies:

Working with Others

• Anticipates and exceeds guest expectations.
• Builds positive relationships with guests and colleagues.
• Works collaboratively to achieve team objectives.
• Demonstrates professionalism, respect, and integrity at all times.
• Communicates clearly and effectively.

Taking Responsibility

• Acts honestly and maintains confidentiality.
• Organizes work efficiently and manages time effectively.
• Pays close attention to detail.
• Takes ownership of responsibilities with minimal supervision.
• Maintains a positive attitude, even during busy periods.

Delivering Results

• Consistently meets and exceeds service standards.
• Provides accurate and efficient service.
• Continuously develops professional knowledge and skills.
• Follows hotel policies and operating procedures.
• Creates memorable experiences that encourage guest loyalty and repeat business.

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