Assistant Banquet Manager (Female)

Job Location:

Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

The Assistant Banquet Manager supports the Banquet Manager in planning, coordinating, and overseeing banquet and event operations to ensure exceptional guest experiences. The role involves supervising banquet staff, maintaining service standards, coordinating with other departments, and ensuring the successful execution of events such as weddings, conferences, corporate functions, and social gatherings.

Key Responsibilities

Event Operations

• Assist in the planning and execution of banquet events according to client requirements and company standards.
• Coordinate event setup, service, and breakdown activities.
• Ensure banquet rooms are prepared according to event orders and specifications.
• Monitor event progress and address operational issues promptly.

Team Supervision

• Supervise banquet staff during events and daily operations.
• Assist with staff scheduling, training, and performance management.
• Conduct pre-event briefings to communicate event details and service expectations.
• Ensure team members adhere to grooming, hygiene, and safety standards.

Guest Service

• Deliver exceptional customer service and respond to guest requests professionally.
• Handle guest complaints and resolve issues efficiently.
• Maintain strong relationships with clients and event organizers during functions.

Coordination & Communication

• Liaise with kitchen, stewarding, housekeeping, engineering, and sales teams to ensure smooth event execution.
• Review banquet event orders (BEOs) and communicate requirements to relevant departments.
• Participate in event planning meetings and operational briefings.

Financial & Administrative Duties

• Monitor banquet labor costs and operational expenses.
• Assist in inventory control of banquet equipment, linens, and supplies.
• Support billing verification and event documentation.
• Ensure compliance with company policies and budget guidelines.

Health, Safety & Compliance

• Ensure compliance with food safety, hygiene, and workplace safety regulations.
• Maintain cleanliness and organization of banquet facilities.
• Report maintenance issues and safety concerns promptly.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• 2–5 years of experience in banquet operations, food & beverage service, or event management.
• Previous supervisory experience preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with problem-solving skills.
• Ability to work under pressure and manage multiple events simultaneously.
• Knowledge of banquet service standards and event operations.
• Proficiency in MS Office and hospitality management systems.
• Strong organizational and time-management skills.

Working Conditions

• Flexible schedule including evenings, weekends, and public holidays.
• Ability to stand and walk for extended periods.
• May be required to lift and move banquet equipment within safe handling limits.

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