Senior Workforce Planning Analyst

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Job Description:

This role is home-based but you will need to be able to travel to the Manchester office for meetings when arranged.

What you’ll be doing

• Develop short, medium and long-term demand forecasts, using operational trends, customer behaviour, seasonality and transformation activity.
• Build workforce capacity plans that translate forecasted demand into staffing requirements, recruitment plans and resource profiles.
• Create scenario models to assess the workforce impact of changing volumes, efficiencies, contract changes and growth opportunities.
• Produce clear workforce insights, executive-level reporting and evidence-based recommendations to support business decisions.
• Partner with stakeholders across Operations, Finance, Commercial, HR and Transformation to review plans and constructively challenge assumptions.
• Improve workforce planning tools, processes, governance and data quality through automation, analytics and new technologies.

What we’re looking for

Essential

• Significant experience within Workforce Management, Resource Planning or Workforce Planning.
• Strong experience in forecasting, capacity planning and workforce modelling.
• Advanced Excel and data modelling skills, including experience producing scenario models and business planning assumptions.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent communication and stakeholder management skills, including experience presenting recommendations to senior stakeholders.
• Knowledge of workforce management principles, service operations and resource optimisation.

Desirable

• Experience using Power BI, Sigma, Snowflake or similar analytical platforms.
• Experience supporting bid modelling and commercial activity.

About

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Reiterate flexible or remote working options if available or highlight if business is open to discussing
• Shape business decisions by providing workforce insights, forecasting and scenario modelling that directly influence operational performance, financial planning and future growth.
• Broaden your network and experience by partnering with stakeholders across Operations, Finance, Commercial, HR and Transformation, gaining exposure to a wide range of business priorities.
• Develop specialist expertise in workforce planning, analytics and automation, with opportunities to enhance planning tools, introduce new technologies and drive continuous improvement across the function.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

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