Technical Services Analyst -12 month FTC (Weymouth based)

 THE ROLE:

As an IT Infrastructure Analyst, you’ll support the backbone of New Look’s technology estate. From store systems, distribution centres to cloud platforms & corporate services, you’ll help ensure our infrastructure is secure, resilient & ready to scale.

You will support & help guide end-users & the IT support teams across Service. Resolving IT infrastructure-related incidents, service requests & problems in a timely & efficient manner in line with Business requirements & liaising with 3rd Parties where appropriate.

You will also work with our Project Teams to deliver new Projects and be able to follow Change Process.

WHAT YOU’LL BE DOING:

• Own and support the day-to-day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
• Maintain and enhance hybrid infrastructure across cloud and on-prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
• Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.
• Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper-V).
• Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
• Provide technical support for retail and distribution systems, including POS/till builds, patching, remote access solutions, and handheld devices.
• Manage and support the end-user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
• Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
•  Support ITIL-aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
• Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
• Produce and maintain accurate technical documentation, contributing to team knowledge sharing and operational standards.
• Participate in a 24/7 on-call rota to support business-critical services.

WHO YOU ARE:

Relevant certifications (or equivalent experience):

• Microsoft Certified Windows Server Hybrid Administrator Associate
• ITIL Foundation
• Microsoft Azure Fundamentals
• Microsoft 365 Fundamentals

• Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services

• Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
• Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.
• Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
• Experience with MECM (Config Manager) & Endpoint Manager (Intune)
• Experience with Active Directory Policy (Group Policy) Administration
• Basic Networking skills
• Familiarity with monitoring, automation tools and Powershell.
• Strong problem-solving skills and ability to manage multiple priorities
• Experience with Enterprise Anti-Virus solutions

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust