Front of House - Food and Beverage Supervisor

Front of House Supervisor

Moxies St. John’s

Position Summary

The Front of House Supervisor is a key member of the Moxies leadership team, responsible for supporting the successful day-to-day operation of the restaurant and delivering an exceptional guest experience.

Working alongside the management team, the FOH Supervisor provides hands-on leadership during service, supports and coaches team members, maintains Moxies standards, and helps ensure the restaurant operates efficiently, safely, and professionally.

This is a leadership position suited to someone who leads by example, communicates confidently, remains composed in a fast-paced environment, and is passionate about hospitality.

Key Responsibilities

Leadership & Team Support

• Lead by example and consistently demonstrate Moxies hospitality and service standards.

• Provide direction and support to servers, bartenders, hosts, support staff, and other FOH team members.

• Assist managers with running daily restaurant operations and coordinating the floor during service.

• Help organize sections, breaks, cuts, side duties, and closing responsibilities.

• Coach team members in the moment and provide clear, respectful feedback.

• Help create a positive, professional, accountable, and team-focused work environment.

• Support the training and development of new and existing team members.

• Communicate operational concerns and employee performance issues to management.

Guest Experience

• Maintain a strong presence on the restaurant floor and actively engage with guests.

• Ensure guests are greeted promptly and receive attentive, professional service.

• Monitor service standards, food and beverage delivery times, table maintenance, and overall guest satisfaction.

• Identify potential guest concerns before they escalate.

• Assist with guest complaints and service recovery, involving a manager when appropriate.

• Support the team in creating memorable guest experiences and building guest loyalty.

Service & Operational Standards

• Ensure Moxies service standards and operating procedures are consistently followed.

• Monitor restaurant cleanliness, organization, presentation, and readiness throughout the shift.

• Complete opening, shift-change, and closing duties as assigned.

• Conduct regular floor walks and identify operational opportunities.

• Ensure server stations, host areas, bar areas, dining rooms, washrooms, and guest-facing areas remain clean and organized.

• Support proper communication between Front of House and Back of House teams.

• Assist with maintaining appropriate staffing levels and adjusting floor deployment as business levels change.

• Support smooth execution during high-volume periods, large parties, special events, and peak services.

Food & Beverage Standards

• Maintain strong knowledge of Moxies food, beverage, feature, and promotional offerings.

• Support menu knowledge, menu touring, suggestive selling, and beverage sales.

• Ensure food and beverages are delivered according to Moxies standards.

• Reinforce proper seat numbers and help prevent food auctioning.

• Monitor responsible alcohol service and ensure provincial liquor regulations and Moxies policies are followed.

• Ensure appropriate identification procedures are followed for alcohol service.

Cash & Administrative Responsibilities

Depending on training and authorization, the FOH Supervisor may:

• Assist with POS-related issues.

• Complete cash-outs and review server/bartender checkouts.

• Assist with cash handling procedures.

• Support opening and closing administrative duties.

• Complete shift notes, checklists, and operational documentation.

• Communicate maintenance, staffing, inventory, and operational concerns to management.

Leadership Expectations

A Moxies FOH Supervisor is expected to:

• Lead from the floor — remain visible, engaged, and available to the team.

• Lead by example — demonstrate the standards expected from others.

• Coach, don't just correct — help team members understand how to improve.

• Take ownership — identify problems and help resolve them rather than waiting for someone else.

• Stay composed — maintain professionalism during busy or challenging situations.

• Communicate clearly — provide accurate and respectful direction to team members.

• Support the entire restaurant — understand that great guest experiences require strong FOH and BOH teamwork.

• Protect the guest experience — recognize and address service issues quickly.

• Maintain accountability — ensure standards, policies, and assigned responsibilities are followed consistently.

Qualifications

• Previous restaurant or hospitality experience required.

• Previous supervisory or leadership experience is an asset.

• Strong understanding of restaurant service and guest hospitality.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Ability to confidently lead and coach a team.

• Ability to remain calm and make decisions in a high-volume environment.

• Strong attention to cleanliness, presentation, and operational standards.

• Must demonstrate reliability, professionalism, and accountability.

• Must meet all provincial requirements for responsible alcohol service where applicable.

Physical & Scheduling Requirements

• Ability to stand and walk for extended periods.

• Ability to work in a fast-paced restaurant environment.

• Availability to work a flexible schedule including evenings, weekends, holidays, opening shifts, and closing shifts as required.

What Success Looks Like

A successful FOH Supervisor helps create a restaurant where:

• Guests feel genuinely welcomed and cared for.

• Team members understand what is expected of them.

• Managers can confidently delegate operational responsibilities.

• Service standards are consistently maintained.

• Problems are identified and addressed quickly.

• The restaurant remains clean, organized, and ready for business.

• FOH and BOH teams communicate effectively.

• Team members receive regular coaching and support.

• Every shift reflects the hospitality and operational standards expected at Moxies.