NAV CANADA

Team Supervisor, Credit and Collections

Ottawa, Ontario, Canada (city only)

Full-time

First seen by offpeak October 22, 2026

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Job Posting Title

Team Supervisor, Credit and Collections

Job Category

Accounting

Language Requirements

Bilingual Required / Bilingue requis

English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-11-05

Job Grade

ATP-7

Pay Range

$103 575 - $129 469

Job Summary

The Team Supervisor, Credit and Collections provides day-to-day leadership and oversight to a team of Collectors responsible for collection activities and Accounts Receivable operations.

The Team Supervisor monitors customer credit and financial risk associated with the collection of Air Navigation Service charges and Miscellaneous Revenue accounts, ensuring appropriate collection controls and risk mitigation measures are applied.

The Team Supervisor assesses higher-risk and complex accounts and recommends appropriate action to the Manager, Credit and Accounts Receivable to minimize NAV CANADA’s exposure to financial loss.

The role requires sound judgment, effective customer and stakeholder management, and the ability to balance collection objectives, financial risk, operational considerations, and customer relationships.

Anticipatory Staffing
- Anticipated Start date: February 1, 2027

Job Description

What NAV CANADA offers you:

Challenging, team-oriented work environment
Competitive compensation and benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce

Key Accountabilities:

Provide functional supervision to the Accounts Receivable Collections team.
Act as subject matter expert in credit risk mitigation and drive continuous process improvements.
Monitor and analyze overdue accounts, assess credit risk exposure, and collaborate with Collectors to initiate recovery actions and prepare documentation for potential legal proceedings Analyze customer data, industry trends, financial ratings, and business conditions to assess and mitigate credit risk. Report regularly to the Manager, Credit and Accounts Receivable on key risks, trends, and policy exceptions.
Prepare and maintain reports for the Accounts Receivable Collections Committee, bad debt allowances, GL reconciliation, and corporate reporting.
Conduct in-depth credit risk analysis by monitoring arrears, payment history, customer financial ratings (D&B, Moody’s, S&P), industry trends, and geopolitical factors.
Present analytical findings to influence stakeholders and support business decisions.
Understand NAV CANADA’s complex rate structure and Revenue/Billing process and be able to speak to it when required with customer.

Job Requirements

Education:

Completion of post-secondary education in accounting or a related field, or an equivalent combination of education, training, and relevant experience.

Experience:

7+ years of progressive experience in credit, collections, or financial risk management, including supervisory experience.
Experience in negotiating resolution of payment discrepancies and follow-up on overdue accounts.
Experience working effectively with internal and/or external customers and stakeholders, including senior management.

Knowledge:

In-depth knowledge of credit risk management principles, collections practices, financial analysis, and accounts receivable operations.
Familiarity with credit rating agencies (e.g., Dun & Bradstreet, Moody’s and Standard & Poor’s.
Strong knowledge of Enterprise Resource Planning (ERP) and Accounts Receivable Automation tools as they pertain the Accounts Receivable process (including provide conducting daily reconciliation and close of day support).

Abilities:

Ability to communicate effectively.
Demonstrated ability to manage high-risk accounts, implement recovery strategies, and prepare cases for potential legal proceedings.
Strong analytical skills for interpreting complex datasets and identifying credit risk trends.
Ability to negotiate and resolve conflicts to manage customer relationships while enforcing credit policies.
Coaching skills to mentor a team of collectors.

Personal Suitability:

Strong interpersonal skills.
Strong ability to establish and maintain collaborative and positive working relationships at all levels.
Proven problem-solving skills.
Strong organizational skills with attention to detail.

Working conditions

This position is a hybrid position with a minimum 3 days per week on site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.