Business Analyst

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Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Leads and participates in business analysis activities, including research, business process analysis, current- and future-state assessments, requirements elicitation, solution definition, specification development, and recommendations aligned with business and organizational objectives.
• Leads and participates in the assessment of business, technical, operational, and economic solution viability, and contributes to planning activities by providing estimates, timelines, effort assessments, resource requirements, and implementation considerations.
• Leads and participates in the development, analysis, validation, documentation, and management of business and system requirements, including functional and non-functional requirements, functional specifications, application configurations, and related deliverables.
• Leads and participates in stakeholder engagement activities, facilitating discussions and workshops, gathering feedback, managing differing perspectives, building consensus, and supporting informed decision-making.
• Collaborates with business, project, change management, and technical teams in the design, development, implementation, enhancement, testing, and ongoing support of business applications and technology solutions, including test planning, execution, defect management, and validation activities.
• Maintains awareness of emerging technologies, industry trends, business practices, and vendor solutions, identifying opportunities for innovation and service improvement, and may act as a lead on moderately complex to complex initiatives.

Job Requirements

Education:

• Graduated from a recognized university or college with a degree or certification in a business discipline, computer sciences, or information systems, or an acceptable combination of education, related experience, and training.

Experience:

• 3 to 5 years of experience as a Business Analyst or in a similar role, leading and coordinating activities, managing complex and competing priorities, and collaborating with diverse internal and external stakeholders to support projects and operational activities.
• 3 to 5 years of experience in business analysis practices, including business process modelling, requirements elicitation, and the development and analysis of functional and non-functional requirements.
• 3 to 5 years of experience supporting or leading the design, integration, implementation, enhancement, and testing of business applications, including the development and execution of test cases, acceptance criteria, defect management, and the use of requirements and test management tools (e.g., Azure DevOps).
• 3 to 5 years of experience working within integrated project teams, coordinating deliverables, and contributing to project planning, strategy, decision-making, and delivery activities.

Knowledge:

• Knowledge of business analysis methodologies, practices, tools, and techniques, including business process modelling, requirements elicitation, use case development, and requirements management.
• Knowledge of software development lifecycle and software delivery methodologies, practices, and tools, including Agile, Scrum, DevOps, software configuration management, and cloud-based solutions.
• Knowledge of testing methodologies, practices, and tools, including test planning, test case development, acceptance testing, defect management, and quality assurance processes.
• Knowledge of project management methodologies, processes, and procedures related to the planning, coordination, and delivery of technology-enabled business solutions
• Knowledge of cybersecurity, privacy, information management, and technical writing principles and practices related to business systems and technology solutions.

Abilities:

• Ability to gather, analyze, document, validate, and manage business and system requirements using appropriate business analysis techniques and methodologies.
• Ability to facilitate collaboration with business and technical stakeholders, build consensus, manage differing perspectives, and support informed decision-making.
• Ability to apply analytical and problem-solving skills to analyze business processes, systems, and issues; identify root causes; evaluate options and impacts; and recommend practical solutions and improvements.
• Ability to perform testing and quality assurance activities, including test planning, execution, defect analysis, defect management, and validation of business requirements.
• Ability to communicate complex business and technical information effectively, develop clear and concise documentation, and deliver presentations tailored to technical and non-technical audiences.

Personal Suitability:

• Effective interpersonal, facilitation, and leadership skills, with the ability to build relationships, influence stakeholders, and gain cooperation and support.
• Strong analytical thinking, problem-solving, and sound judgment.
• Demonstrates initiative, accountability, professionalism, and reliability.
• Adaptable and resilient, with the ability to effectively manage changing priorities and evolving business needs.
• Works effectively both independently and collaboratively, while maintaining a client-focused, quality-oriented, and continuous improvement mindset.

Working conditions:

• Travel may be required on occasion.

Flexible work arrangements:

• This is a hybrid position with a minimum of 3 days on site required per week.
• The work location is: Ottawa Head Office

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.