IT Infrastructure and Security Specialist

Six Nations Polytechnic (SNP) is a unique Indigenous Institute, recognized by community, government, and institutions of higher learning, as a Centre of Excellence for Indigenous Knowledge. SNP offers postsecondary, secondary, trades education and training. SNP has formal partnerships with nine publicly funded Ontario Universities and Colleges and collaborates with six Ontario-based Indigenous owned and controlled post-secondary Institutes.

For more information, visit www.snpolytechnic.com

JOB PURPOSE

Under the direction and supervision of the Director, Information Services, the IT Infrastructure & Security Specialist is responsible for the implementation, administration, maintenance, security, and continuous improvement of SNP’s IT infrastructure and related technologies. The position supports the reliability, availability, security, and performance of multi-site infrastructure, including network, server, endpoint, backup, security, and related technology environments. Responsibilities include infrastructure optimization, network security, vulnerability management, technical documentation, infrastructure lifecycle planning, disaster recovery, and business continuity.

The position provides advanced technical expertise in the identification, investigation, troubleshooting, and resolution of complex infrastructure and security issues, and participates in the design, implementation, testing, and ongoing improvement of infrastructure and cybersecurity solutions. It provides technical recommendations to the Director, Information Services regarding infrastructure and security risks, requirements, priorities, and technology investments, and works collaboratively with Information Services team, organizational stakeholders, vendors, and service providers to ensure infrastructure and security technologies are implemented and maintained in accordance with organizational requirements, established standards, policies, procedures, and security practices.

The IT Infrastructure & Security Specialist is required to perform all duties consistent with the governance values and operating policies of Six Nations Polytechnic (SNP), while fostering positive relations with staff, students, stakeholders, and the community and contributing to a culturally supportive teaching, learning, and work environment consistent with Hodinǫshǫ:nih/Rotinonhson:ni values of Ga’nigohi:yo:/Kanikoriio (Respect and the Good Mind).

KEY ACCOUNTABILITIES

IT Infrastructure Operations & Administration 30%

• Administers, maintains, monitors, and supports SNP’s multi-site IT infrastructure, including LAN/WAN, VPN, wired and wireless networks, switches, firewalls, servers, storage, virtualization, and related infrastructure technologies;
• Supports the ongoing availability, performance, reliability, and security of infrastructure services and works toward established service availability objectives;
• Performs advanced troubleshooting and root-cause analysis of hardware, software, network, server, storage, connectivity, and infrastructure-related issues;
• Plans and performs infrastructure maintenance, upgrades, patching, configuration changes, and lifecycle activities;
• Supports the full lifecycle of infrastructure hardware and technology, including assessment, procurement, configuration, deployment, maintenance, refresh, replacement, and decommissioning;
• Maintains accurate configuration information, technical records, system inventories, service documentation, and network topology diagrams;
• Monitors infrastructure environments and investigates performance, capacity, availability, and operational issues;
• Supports the administration and maintenance of endpoint and device management technologies;
• Maintains and applies infrastructure standards, configuration standards, technical guidelines, and operational procedures;
• Identifies opportunities to improve infrastructure reliability, performance, scalability, security, and operational efficiency; and
• Prioritizes and coordinates technical work based on operational requirements, risk, impact, and organizational priorities.
• Other related duties, as required

Information Security & Cybersecurity 25%

• Implements, maintains, and supports technical security controls designed to protect organizational systems, networks, devices, applications, and data;
• Monitors and investigates security events, alerts, vulnerabilities, and other indicators of potential security incidents;
• Participates in the identification, assessment, prioritization, and remediation of infrastructure and cybersecurity risks;
• Leads or performs technical activities associated with cybersecurity incident response, investigation, containment, remediation, and recovery, with accountability to the Director, Information Services;
• Administers and supports security technologies, configurations, policies, and controls across infrastructure and endpoint environments;
• Performs or coordinates vulnerability identification, remediation, patch management, and security hardening activities;
• Reviews infrastructure configurations and technology implementations to identify security weaknesses and recommends appropriate mitigation measures;
• Supports the development, implementation, and maintenance of technical security standards, procedures, and controls;
• Works with third-party security providers, vendors, and service providers on security-related investigations, remediation, and technical issues;
• Provides technical input into organizational risk assessments and cybersecurity planning;
• Maintains awareness of emerging infrastructure and cybersecurity threats and evaluates their potential impact on the organization;
• Provides technical recommendations to the Director, Information Services regarding cybersecurity risks, priorities, controls, and investments; and
• Supports the ongoing improvement of SNP’s overall cybersecurity posture.
• Other related duties, as required

Infrastructure Architecture, Projects & Technology Implementation 20%

• Participates in and provides technical leadership for the design, implementation, configuration, and ongoing improvement of infrastructure solutions;
• Evaluates existing and emerging technologies and provides technical recommendations based on organizational requirements, security, scalability, reliability, supportability, and cost;
• Leads or participates in infrastructure and security technology projects from technical planning through implementation and operational transition;
• Develops technical requirements, implementation plans, configuration standards, testing plans, and technical documentation for infrastructure initiatives;
• Designs and implements infrastructure changes that support institutional and Information Services priorities;
• Evaluates infrastructure capacity, lifecycle requirements, and technology dependencies and provides recommendations regarding upgrades, replacement, and future requirements;
• Supports the implementation and maintenance of network security architecture, including firewalls, segmentation, secure connectivity, and related controls;
• Supports the planning, implementation, and maintenance of server, storage, virtualization, cloud, endpoint, and other infrastructure technologies as applicable;
• Coordinates technical activities with internal Information Services team and external vendors or service providers;
• Performs technical testing and validation of new or modified infrastructure and security solutions prior to production implementation;
• Ensures technical changes are appropriately documented and implemented in accordance with established change-management processes; and
• Identifies opportunities to automate technical processes and improve the efficiency, consistency, and reliability of infrastructure operations.
• Other related duties, as required

Disaster Recovery, Business Continuity & Technical Resilience 15%

• Supports the development, maintenance, testing, and execution of IT disaster recovery and business continuity plans;
• Maintains and tests infrastructure backup, recovery, and restoration processes;
• Supports the ongoing availability and recoverability of critical infrastructure services;
• Participates in disaster recovery exercises and documents results, issues, recommendations, and required remediation activities;
• Investigates infrastructure failures and develops recommendations to improve resiliency and recovery capabilities;
• Supports the identification of infrastructure dependencies, recovery requirements, risks, and recovery priorities;
• Performs technical recovery activities during infrastructure outages, service disruptions, and other operational incidents;
• Ensures recovery procedures and technical documentation remain accurate and current;
• Identifies single points of failure and recommends appropriate redundancy, resiliency, or mitigation strategies; and
• Provides technical information and recommendations to the Director, Information Services to support continuity and resilience planning.
• Other related duties, as required

Technical Support, Documentation & Continuous Improvement 10%

• Provides advanced technical support and escalation assistance for complex infrastructure, network, server, endpoint, and security-related issues;
• Provides technical guidance and knowledge transfer to Information Services team regarding infrastructure, security technologies, troubleshooting techniques, standards, and procedures;
• Acts as a technical resource for complex issues that require specialized infrastructure or cybersecurity knowledge;
• Works collaboratively with Information Services team and organizational stakeholders to diagnose issues and develop effective technical solutions;
• Coordinates with vendors and external service providers to investigate and resolve complex technical issues;
• Maintains accurate technical documentation, procedures, configurations, diagrams, inventories, and knowledge resources;
• Collects, validates, and maintains relevant operational, infrastructure, security, service, and performance data to support the development and ongoing refinement of an Information Services department-wide metrics framework;
• Develops and maintains technical procedures and operational standards for infrastructure and security technologies;
• Identifies opportunities to improve processes, controls, documentation, automation, service reliability, and operational efficiency;
• Supports the development and implementation of Information Services policies, procedures, standards, and technical practices related to infrastructure and security;
• Maintains service records, change records, technical logs, and other required documentation in accordance with SNP policies and procedures;
• Provides technical reports, analysis, and recommendations to the Director, Information Services as required; and
• Other related duties, as required.

EDUCATIONAL KNOWLEDGE

Completion of a formal post-secondary/college program of one to two academic year(s) in Network Administration, computer science or similar technical program is required; equivalent combination of education and experience will be considered.

EXPERIENTIAL KNOWLEDGE / CULTURE AND LANGUAGE EXPERTISE

Over 3 years and including 5 years of experience with network administration, security, and/or disaster recovery; Experience using ERP/SIS/LMS systems preferred; Demonstrated competencies in strategic thinking, coordination, analysis and change management; Proven capacity to develop technical solutions within the confines of operating guidelines, budgets and policy; Experience of high-level knowledge in business software or; Contributing to a culturally supportive teaching, learning and work environment consistent with Hodinǫshǫ:nih/Rotinonhson:ni values of Ga’nigohi:yo:/Kanikoriio (Respect and the Good Mind).

Prior experience working for an Indigenous organization is preferred.

Criminal Record Check

The successful candidate will be required to provide an original Criminal Background Check – Vulnerable Sector Screening that is satisfactory to Six Nations Polytechnic (SNP) prior to the first day of work at Six Nations Polytechnic, and an Offence Declaration that is satisfactory to SNP by their first day of employment at Six Nations Polytechnic. 

At Six Nations Polytechnic, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe and respectful workplace. Human Resources will accommodate any needs under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, as may be requested.

Applicants from Six Nations and other Indigenous communities will be given preference to deliver programs and services in a First Nations community. 

Full Job description is available upon request.

POSITION TYPE: Existing Vacancy

POSITION CLOSING DATE: Open until filled

JOB TYPE: Full-time Permanent

SCHEDULE: 37.5 hrs Monday-Friday; 8:30am-4:00pm

WORK MODEL: Onsite 

PAY BAND: 7; Core range $75,351.60 - $88,286.41. The target hiring salary for this position is minimum (Step 1) up to 45% of the pay band. Considerations for new hire step placements include experiential knowledge and/or language and cultural expertise.

BENEFITS:

• Company registered pension plan
• Dental care
• Extended health care
• Life insurance
• Paid sick and personal time