IT Engineer

Job Location:

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Responsible for providing specialist, high-level technical advice and support for the installing, testing and maintaining of IT Infrastructure components for the business unit with specific regard to but not limited to:

• Ensure effective and supportive day to day IT operations according to business requirements.
• 2nd level fault resolution as per agreed upon SLA and business requirements (process execution).
• Ensuring up to date IT asset register, IT assets custodian.
• Ensure IT data access control in accordance to IT policies and procedures.
• Ensures stability of IT infrastructure components (servers, workstations, IPTV, IPT etc.).
• Adherence to system maintenance requirements as per business needs and SOP’s
• Effective management of IT call logging system.
• Ensuring IT calls are executed and resolved within required SLA MTTR’s targets.
• Ensuring minimum business impact in the event of an IT service disruption and/or change.
• Ensure IT infrastructure antivirus and windows updates is up to date at all times.
• Adhere to audit schedules and requirements.
• Ensuring end-users comply and adhere to IT policies and procedures.
• Advises and guides team members with regard to basic problem resolution
• Keeps equipment operational as per manufacture’s specifications (care and maintenance of equipment, service of printers, etc.)
• Makes recommendations to meet business needs in regards to IT equipment and services.
• Regularly monitors and accurately checks of IT client/server and guest facing infrastructure.
• 2nd level fault resolution on server infrastructure fault and errors ensuring availability.
• Daily investigations into IT faults and errors to prevent re-occurrence, thus preventing future downtime.
• Monitors systems and corrects, when necessary, using known solution, or refers if not known.
• Identifies and applies known solutions particular to a system or process.
• Initiates and develops relationships within own team to accomplish work related goals.
• Assisting IT Manager with change management process in the event of a change being implemented.

Ensuring back-up operations takes place as set out in IT Backup Policy and ensures safe keep of these backups at all times.

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