Sommelier

Job Location:

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

1. Job Summary

The Sommelier is responsible for delivering exceptional wine service and enhancing the overall guest dining experience through expert wine knowledge, personalized recommendations, and professional service. The role focuses on maximizing wine sales, maintaining wine inventory, training team members, and ensuring compliance with Anantara brand standards and luxury hospitality expectations.

2. Key Responsibilities

Wine Service & Guest Experience

• Provide professional wine recommendations based on guest preferences, menu selections, and dining occasions.
• Deliver personalized and memorable wine experiences in accordance with luxury service standards.
• Ensure proper wine presentation, opening, decanting, and serving techniques.
• Maintain excellent knowledge of international wines, grape varieties, regions, vintages, and food pairings.
• Handle guest inquiries, special requests, and feedback professionally.

Wine Sales & Revenue Generation

• Promote wine sales through effective recommendations and upselling techniques.
• Support the achievement of beverage revenue targets and profitability.
• Develop and maintain an attractive wine list aligned with guest preferences and restaurant concepts.
• Recommend wine promotions, pairing menus, and special wine events to increase revenue.
• Monitor wine sales performance and identify opportunities for improvement.

Wine Inventory & Cost Control

• Monitor wine inventory, stock levels, and proper storage conditions.
• Conduct regular stock counts and maintain accurate inventory records.
• Coordinate with the purchasing team and suppliers regarding wine selection and replenishment.
• Minimize wine wastage and ensure effective cost control.
• Ensure appropriate wine rotation and storage in accordance with quality standards.

Training & Team Development

• Conduct wine knowledge and service training for Food & Beverage team members.
• Coach team members on wine presentation, food pairing, and upselling techniques.
• Support the development of beverage knowledge across all dining outlets.
• Promote teamwork and a culture of continuous service improvement.

Operational & Brand Standards

• Ensure all wine service procedures comply with Anantara brand standards and applicable luxury service requirements.
• Maintain cleanliness, organization, and proper handling of wine equipment and glassware.
• Work closely with the Executive Chef and restaurant teams to develop suitable wine pairings.
• Support special events, private dining, wine tastings, and VIP guest experiences.
• Comply with all hotel policies, hygiene standards, and applicable laws and regulations.

3. Qualifications & Experience

• Diploma or Bachelor's Degree in Hospitality Management, Food & Beverage, or a related field preferred.
• Minimum 2–3 years of experience in wine service, preferably in a five-star hotel, luxury resort, or fine-dining restaurant.
• WSET Level 2 or equivalent wine certification preferred; WSET Level 3 is an advantage.
• Strong knowledge of international wines, wine regions, grape varieties, and food pairing.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Strong guest service orientation with a passion for luxury hospitality.
• Ability to work flexible shifts, including weekends and public holidays.

4. Key Competencies

• Wine Knowledge & Expertise
• Luxury Guest Service Excellence
• Sales & Upselling Skills
• Communication & Interpersonal Skills
• Training & Coaching
• Inventory Management & Cost Control
• Teamwork & Collaboration
• Attention to Detail
• Problem-Solving & Guest Satisfaction

5. Key Performance Indicators (KPIs)

• Achievement of wine sales and beverage revenue targets.
• Guest satisfaction and positive feedback regarding wine service.
• Wine cost control and inventory accuracy.
• Completion and effectiveness of wine training programs.
• Compliance with Anantara brand and applicable luxury service standards.
• Successful implementation of wine promotions and pairing experiences.

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