Community Safety Supervisor

Community Safety Supervisor

Position Available | Permanent Full-Time
Compensation | Starts at $54,204 and is based on prior work experience and skills + Commuter Benefit + Group Health Benefits + 5% Annual Incentive
Start Date | Late November
Application Closing Date | Tuesday, November 3, 2026

The Forks is a fast-paced, fun, and welcoming environment that is community-oriented, collaborative, and innovative. The 52-acre site is an all-season gathering space in downtown Winnipeg featuring local retail shops, a wide variety of local food and beverage vendors, as well as must-see historical and cultural places and programming. We are looking for friendly individuals who share a love for community and who want to create memorable visitor experiences.

The Community Safety Supervisor will work with the Community Safety team to support with the operations of The Forks site. They will offer hands-on support and recommendations in all areas related to community safety, with a focus on visitor experience. They are responsible for the leadership and development of the Community Safety team, a team that is actively evolving, ensuring team members understand and consistently apply The Forks’ Visitor Experience Guiding Principles and Community Safety Guidelines.

The Community Safety team is evolving, creating an opportunity for the Supervisor to help shape its approach, strengthen the team, and contribute to the continued development of community safety and visitor experience at The Forks. We are looking for an adaptable leader who genuinely enjoys working with people, coaching teams, and learning through change.

If you are eager to build genuine connections, have a real impact on community, and contribute to memorable visitor experiences at The Forks, we encourage you to apply.

The Community Safety Supervisor will:

• Build positive relationships with visitors, tenants, and community members from diverse backgrounds, ensuring everyone feels welcomed, respected, and a sense of belonging.
• Provide day-to-day leadership, mentorship, and operational direction to The Forks Community Safety team, including providing feedback and addressing performance issues in a timely manner.
• Coach team members on The Forks Visitor Experience Guiding Principles and Community Safety Guidelines, relationship building, de-escalation, and community engagement.
• Support a safe, clean, accessible, and welcoming environment through proactively identifying emerging site issues and working with internal departments to address them.
• Oversee departmental equipment and resources, maintain accurate operational statistics and reporting, support budget management, and coordinate the implementation of operational initiatives.
• Provide feedback and recommendations to improve operational efficiency, develop policies, communication protocols and procedures that support the Community Safety departmental activities and visitor experience at The Forks.
• Serve as the primary contact and lead decision-maker during each shift for escalations, critical incidents, and visitor inquiries related to community safety and visitor experience at The Forks.
• Lead the selection and training of Community Safety team members, in collaboration with the Parking and Security Manager and People and Culture department.

The Community Safety Supervisor has:

• At least 3 years' experience leading, mentoring, and guiding a team, with the proven ability to develop potential leaders. A combination of relevant transferable skills and proven experience may also be considered.
• A deep understanding of customer service, equipped to lead innovative visitor experience and community safety initiatives.
• A genuine excitement to lead a team that is actively evolving.
• Exceptional written and verbal communication skills.
• Experience working with Microsoft 365 including Teams, Excel, SharePoint and Word and is comfortable learning new software.
• A proactive approach and is highly organized, with a proven ability to balance both administrative and operational responsibilities.
• The ability to see the larger picture, prioritizing the goals and values of the organization.
• The ability to operate in ambiguity and lead a team through change in an environment where the way forward might not always be clear.
• The ability to maintain personal and team safety while remaining calm and professional, treating people with dignity and respect.
• Strong problem-solving skills with the ability to independently de-escalate incidents or complaints.
• Experience in conflict resolution, crisis response, or supporting people in complex social circumstances is considered an asset.
• A valid First Aid/CPR certification, or is willing to obtain upon hiring
• The ability to work evenings, weekends, holidays, and varying shifts as required.
• Knowledge of Indigenous history in Canada is considered an asset.
• Training in trauma-informed care is considered an asset.

Application deadline is Tuesday, November 3, 2026. Interviews will begin mid-November, approximately. We thank all applicants; however, only those selected for further consideration will be contacted.

The Forks is the city’s meeting place, open and accessible to all. We want our team to be reflective of the community we are honoured to call home. We are actively seeking a diverse mix of talented people who want to do their best work.  The Forks North Portage as an employer is focused on equality and inclusivity in our hiring practices. We support diversity of race, gender, sexual orientation, physical or mental ability, religion, ethnicity, and nationality. We strongly encourage those who identify as BIPOC.