Customer Account Coordinator

Are you looking for your next challenge? Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market.  We are growing and are looking for a Sales Coordinator to join our dynamic team in Surrey.

We are deeply committed to our mission, which is to help drive our clients’ profitability and customer satisfaction through in-store innovation. AWP has been working with grocery, convenience, and pharmacy retailers to solve merchandising challenges since 1953. Our team combines in-depth research with front-line retail experience to anticipate and meet the needs of our clients and their business practices. All employees, from the manufacturing department through to the sales team, work to truly understand the business of our clients.

The role is responsible for coordinating the post-sales order process, ensuring the accurate and timely entry, tracking, and fulfillment of Customer Orders (COs) using Infor. This includes verifying customer documentation, maintaining up-to-date order information, and coordinating with internal teams and vendors to meet production and delivery timelines. Daily, weekly, and monthly duties involve proactive monitoring of COs, production schedules, and supply needs to ensure all project and delivery requirements are met efficiently and effectively.

WORKING RELATIONSHIPS                                           

This position reports to the Production Coordination Manager and works closely with members of the sales team, design team, project coordination team, shipping team as well as external logistics and installation vendors. The position requires frequent communication with sales, production, and customers to manage expectations, resolve scheduling issues, and ensure on-time delivery.

KEY ACCOUNTABILITIES

• Takes awarded projects from the Sales team and begins the process of ensuring Items and COs are entered in Infor for production processing and tracking;
• Ensures all Customer Purchase Orders and customer documentation have been uploaded to the CO in order to properly file;
• Confirming all data in the CO is accurate and correct, and update accordingly as updates occur;
• Ensures that supply will be met within due date / ship date requirements and liaise between production and the customer to negotiate acceptable timelines for delivery;
• Coordinates internal resources and third parties/vendors to deliver COs;
• Ensures that all projects are delivered on-time and complete;
• Works with production management on scheduling availability for specific items requiring customer attention;
• Communicates to sales and customers regarding the status of the CO, especially with respect to any date changes;

• Works on special projects as required; and
• Performs other related duties in keeping with the purpose and accountabilities of the job.

QUALIFICATIONS

Education:

• Post Secondary degree or diploma in Business Administration, Supply Chain Management, Operations Management, or a related field.
• Additional certification or coursework in ERP systems (especially Infor), logistics, or project management.

Experience / Knowledge:

• 1-2 years of experience in order management, production coordination, customer service, or project coordination within a manufacturing or distribution environment.
• Hands-on experience with ERP systems 
• Experience in communicating and coordinating with cross-functional teams (sales, production, logistics).
• Experience in a fast-paced, deadline-driven environment managing complex order workflows
• Experience working with external vendors and logistics providers.
• Experience in manufacturing or design setting preferred.

Skills & Competencies:

• Knowledge of supply chain timelines, and production scheduling.
• Experience with Infor ERP (or similar systems like SAP, Oracle).
• Excellent organizational and time-management skills; able to manage multiple projects/orders simultaneously.
• Strong attention to detail; able to verify and maintain accurate documentation and order data.
• Strong verbal and written communication skills, especially for client-facing coordination.
• Proactive problem-solving ability and capability to handle scheduling or fulfillment conflicts calmly and diplomatically.
• Proficiency in Microsoft Office Suite, especially Excel for tracking and reporting.
• Ability to work in team setting with a positive attitude.

Work Environment

• Monday to Friday
• Shared office space

Perks and Benefits:

• Flexible Start/Finish Times: We understand the importance of work-life balance. We offer the flexibility to start and finish your workday within our standard office hours, allowing you to manage your time effectively.
• Medical and Dental Benefits: Your health is our priority. We offer comprehensive medical and dental benefits to ensure you and your family have the support you need.
• Free Parking and EV Charging: Say goodbye to the stress of finding parking. Our employees enjoy complimentary parking, making your commute hassle-free, and for those with EV cars, we have four complimentary charging stalls.
• Fully Stocked Fridge with Snacks: Never go hungry at work again! Our office kitchen is filled with a variety of snacks and refreshments to keep you fueled and focused throughout the day.
• Company Lunches: Build connections with your colleagues over delicious company-provided lunches. Enjoy a variety of cuisines and foster a sense of camaraderie within the team

We thank you for your interest in this position, however, only qualified candidates will be contacted for an interview. We are looking forward to receiving your resume via our online process.