affinity
Client Administrator
Douglas, Isle of Man (city only)
On-site · Full-time
First seen by offpeak October 22, 2026
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Role Description
Administrator in the Client Administration Team, promoting the Values and Objectives of the Company.Support team members with day-to-day operations.
Demonstrate and encourage exceptional customer service and positive collaboration across teams and departments.
Ensure Company procedures are followed, with risks identified and escalated appropriately.
Promote a positive working environment, maintaining high standards and performance while working collaboratively with colleagues.
Responsibilities and Duties:
Client Management & Reporting
- Provide administrative support to client entities and team portfolio with the team Manager, reporting to the team Client Administrator, Senior Administrator (if applicable) and Assistant Manager/Manager.
- Support and provide structure for the time management of tasks and the use of diary/reminder/calendar system, in accordance with the department procedure.
- Assist with the transfer in of new business to the team, coordinating in with the relevant internal departments.
- Assist with the handover of new business to the team, coordinating in with the relevant internal departments.
- Ensure that all key client deadlines (including any deadlines which you may not be directly responsible for) in respect of client entities within your department are met.
- Responsibility to prioritise regulatory deadlines.
- Ensure CSP obligations are met for all clients within team portfolio. Continual review of governance procedures to ensure continuation of high standards
Risk & Compliance Management
- Continuous risk assessment of workloads of direct reports
- Ensure that Company procedures are followed – such as client reviews, SAR submissions, and onboarding; this is not an exhaustive list and covers all of the Company procedures.
- Ensuring that matters of risk / concern are raised in a timely manner in accordance with the Company procedures.
- Responsibility for prioritising regulatory deadlines such as GSC returns.
Qualifications and Skills:
- Encourage collaborative working with all internal departments.
- Attend and take an active role in team meetings.
- Encourage cross team and department working and information sharing.