Customer Experience Representative

Work Location

About the Role

Retail Sales Associate – Cannabis (Customer Experience Rep)

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices. 

About the Role

We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.

What You’ll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Operate the POS, handle payments, and issue receipts
• Restock shelves and support basic inventory tasks
• Ensure compliance with cannabis regulations, including ID verification

About You

• Customer service, retail, or hospitality experience is an asset
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Why You’ll Love Working With Us 

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning 

• Supportive, team-oriented environment 

• Employee product discounts across our retail banners

• Competitive wages and flexible scheduling options
• Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion 

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Ready to Apply? 

If you’re excited about cannabis and great customer service, apply today to join our team.

Rate of Pay

CAD