IT - Computer Operations - Operations Center Technician

Job Title: Operations Center Technician
Status: Non-exempt
Reports to: Supervisor - Operations Center 
Department: IT - Computer Operations
Job Code: 1797
Pay Range: $31.85 - $35.00 Hourly
Location:

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are naturally curious and always looking for better ways to achieve results. You excel at translating operational, technical, and regulatory requirements into clear procedures that improve consistency, efficiency, and frontline effectiveness.

WHAT YOU'LL DO:

• Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group.
• Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on incident resolution.
• Monitors and controls computer operations workflow. Modifies and maintains system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
• Monitors and analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and DCL information to determine proper operating procedures.
• Monitors and performs regular backup and restores of all data.
• Complete shutdown and startup procedures on the VMS host system.
• Familiar with all normal operating procedures and capable of processing daily procedure independently.
• Properly document issues as appropriate within turnover documents, ticketing system, and email.
• Alternate work schedules may be required to cover for staff shortages or high volume periods.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Performs other job-related duties as necessary.

QUALIFICIATIONS AND PREFERENCES:

• H.S. Diploma or General Education Degree (GED) required
• 1+ years One to three years of experience with data processing and operating systems concepts required
• 1+ years One to three years of experience in a Network Operations Center (NOC) environment required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2573

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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